Title: Cannot create order
Last modified: June 29, 2021

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# Cannot create order

 *  [bebuthanh](https://wordpress.org/support/users/bebuthanh/)
 * (@bebuthanh)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/cannot-create-order/)
 * Hello Support
 * I’m having this issue when trying to place an order
    [https://gyazo.com/b0076c5f67d1dd109e2b79c55a723022](https://gyazo.com/b0076c5f67d1dd109e2b79c55a723022)
 * The error log show:
    06-29-2021 @ 00:14:34 – WIRECARD CREATE CUSTOMER ERROR: [
   0] The following errors ocurred: fullnameNotBlank: O nome não foi informado taxDocument.
   type: O tipo de documento informado é inválido
 * How can I solve this?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Apiki](https://wordpress.org/support/users/apiki/)
 * (@apiki)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/cannot-create-order/#post-14607116)
 * Oi [@bebuthanh](https://wordpress.org/support/users/bebuthanh/),
 * Pela mensagem de erro, parece está faltando o nome completo do cliente e o tipo
   de documento CPF ou CNPJ está faltando na página de checkout.
 * Se precisar nas configurações do plugin existe um botão de suporte.
 * att.
 *  Thread Starter [bebuthanh](https://wordpress.org/support/users/bebuthanh/)
 * (@bebuthanh)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/cannot-create-order/#post-14607357)
 * Hi Apiki
 * Thank you for your response
    This is on our checkout page, it has the CPF field
   there uith other information required [https://gyazo.com/13833264040e949efa424de259783e77](https://gyazo.com/13833264040e949efa424de259783e77)
   From your comment, I understand that if the name on the card is not correct with
   the card information, or the CPF is input wrongly, it will have this issue?
 * Thanks and best regards
 *  Plugin Author [Apiki](https://wordpress.org/support/users/apiki/)
 * (@apiki)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/cannot-create-order/#post-14608831)
 * Hi [@bebuthanh](https://wordpress.org/support/users/bebuthanh/),
 * The CPF field must be on the checkout page under billing details. is required.
 * Where you added it on the card will be used for risk analysis on Wirecard.
 * Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cannot create order’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Apiki](https://wordpress.org/support/users/apiki/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/cannot-create-order/#post-14608831)
 * Status: not resolved