Title: Cannot create group
Last modified: January 2, 2023

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# Cannot create group

 *  Resolved [seccyeth](https://wordpress.org/support/users/seccyeth/)
 * (@seccyeth)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/cannot-create-group-2/)
 * Hi,
 * I’d be interested in using your plugin, even potentially the pro version, but
   after installing and adding the shortcode, I can’t seem to be able to create 
   groups. A grey bar appears upon clicking, but no interactive element show.
 * I’ve desactivated WP Rocket, so the issue doesn’t seem to be cache/optimization
   related.
 * Have you faced this issue before? Also, I tried translating the strings with 
   WPML but the translations won’t show.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [seccyeth](https://wordpress.org/support/users/seccyeth/)
 * (@seccyeth)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/cannot-create-group-2/#post-16336441)
 * Hi,
 * A quick follow-up: there was a compatibility issue with some other elements on
   the page where I displayed the shortcode. Personal Dictionary was not at fault
   🙂
 * On the other hand, still no luck with WPML’s translation. I scanned the plugin
   and the strings were added to the “default” strings, but even after translating,
   everything stays in English. Any feedback on this? Is this a known issue, or 
   is the plugin supposed to be translatable?
   Best regards,
 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/cannot-create-group-2/#post-16337888)
 * Dear [@seccyeth](https://wordpress.org/support/users/seccyeth/),
 * Thank you for the topic.
 * Glad to hear that the problem is already solved for you.
 * As to the second point, I want to mention, that the “WPML” is a Pro plugin, so,
   at the moment, unfortunately, we can’t test this case. 
 * By the way, I want to mention, that our plugin is developed **fully translatable.**
   
   So, you can translate the plugin by making use of the** Loco Translate **plugin
   or **Poedit app**.
 * Here are the** useful links** for you:
   **Article:** [https://ays-pro.com/blog/how-to-translate-wordpress-plugins-beginner-s-guide](https://ays-pro.com/blog/how-to-translate-wordpress-plugins-beginner-s-guide)**
   Video: **[https://www.youtube.com/watch?v=e2LbgAkphRM](https://www.youtube.com/watch?v=e2LbgAkphRM)
 * Thank you.
 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/cannot-create-group-2/#post-16366232)
 * Dear [@seccyeth](https://wordpress.org/support/users/seccyeth/),
 * Please let us know whether you have managed to translate the plugin or not, so
   that, if yes, we can resolve the ticket and close it accordingly.
   Thank you.
 *  Thread Starter [seccyeth](https://wordpress.org/support/users/seccyeth/)
 * (@seccyeth)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/cannot-create-group-2/#post-16366240)
 * Hi,
   Thanks for the follow up. Unfortunatly, I didn’t manage to translate the 
   plugin using WPML, although I haven’t tried to contact their support, who might
   be able to come up with a way to make it work.As this is not on my priority list
   for the moment, I guess we can close this topic 🙂
 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/cannot-create-group-2/#post-16366321)
 * Dear [@seccyeth](https://wordpress.org/support/users/seccyeth/),
 * Thank you for your reply.
 * So, for now, we are closing the ticket. 
 * For a new query, feel free to open a new topic. Our customer care specialists
   will do their best to help you. 
   Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cannot create group’ is closed to new replies.

 * ![](https://ps.w.org/personal-dictionary/assets/icon-128x128.png?rev=2503093)
 * [Personal Dictionary - Vocabulary Games, Memory Games](https://wordpress.org/plugins/personal-dictionary/)
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 * 5 replies
 * 2 participants
 * Last reply from: [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/cannot-create-group-2/#post-16366321)
 * Status: resolved