• Resolved felixlamour

    (@felixlamour)


    Hello,
    I installed the plugin. I tried to create an account with my Google account but when I try to complete the steps to setup the account, I receive an error message. I tried also to create a new account using another email, but I receive another error message saying the plugin is already attached to another account. Can you please help me to setup the plugin?
    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Hi felixlamour! Could you please go the admin page of your WordPress site, then click on the Creative Mail section in the left panel, once there click on Settings, in the page that will open you’ll find a red button with the Unlink text, clicking it should unlink the plugin from any email address.

    Once you’ve done that, you shouldn’t have any issue with signing up.

    Thread Starter felixlamour

    (@felixlamour)

    Hello,

    thank you. I clicked on the reset button, I tried to create a new account but I still receive the same error message: “`An error has occured. Please try again.”

    Thanks

    Plugin Author Constant Contact

    (@constantcontact)

    Hi felixlamour! We checked our logs regarding this behavior and found that we are having trouble setting up the connection with your WordPress site. Maybe a firewall or security plugin is preventing CreativeMail from interacting with your site, could you please verify this on your site?

    For any other question, please send us a message to the following address for further assistance support@creativemail.com

    Plugin Author Constant Contact

    (@constantcontact)

    Hi felixlamour! We’ll be closing this ticket now since we haven’t heard from you in the last 2 weeks. We hope the issue is no longer a problem.

    If you have any other question, please send us a message to the following address for further assistance support@creativemail.com

Viewing 4 replies - 1 through 4 (of 4 total)
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