Support » Plugin: Paid Memberships Pro » Cannot create a user with an empty login name

  • Resolved cmoxie

    (@cmoxie)


    When user select to join and become a member, their payment goes through PayPal Express and they get charged, but they are not set up as actual “users”.

    Getting the message: Cannot create a user with an empty login name

    I’ve already deactivated all plugins – didn’t help
    I’ve deleted PaidMembershipPro and then added it back – didn’t help

    Don’t know what else to do.. please help

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor David Parker

    (@dlparker1005)

    Hi @cmoxie,

    The error that your customers are seeing usually comes up if PHP sessions are not enabled by your host. Since checking out with PayPal requires the user leave your site to complete the payment, we store the user information such as username, password, etc. in the PHP session variable. When the member returns after completing payment, we look up the user data from the session variable and create the user. If sessions are not enabled, the username and password will not be saved when the member goes to PayPal.com, and it will bring up that error.

    Can you please check with your host to confirm that PHP sessions are enabled on your site?

Viewing 1 replies (of 1 total)
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