Title: Cannot create a subscription form
Last modified: February 22, 2026

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# Cannot create a subscription form

 *  Resolved [ecollart](https://wordpress.org/support/users/ecollart/)
 * (@ecollart)
 * [3 months ago](https://wordpress.org/support/topic/cannot-create-a-subscription-form/)
 * Hello,
 * using version 5.9.17, I can’t create a subscription form with name,mail & GDPR
   and subscribe button with different texts in French.
 * All seems to go through the wizard but the display in widget is not what I tried
   to generate and fallback to just mail and button with all in English. Same after
   I deleted all old forms.
 * Thanks for help
 * Eric Collart
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-create-a-subscription-form%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 12 replies - 1 through 12 (of 12 total)

 *  Plugin Contributor [Shubhanshu Kandani](https://wordpress.org/support/users/shubhanshukandani/)
 * (@shubhanshukandani)
 * [2 months, 4 weeks ago](https://wordpress.org/support/topic/cannot-create-a-subscription-form/#post-18837746)
 * Hi [@ecollart](https://wordpress.org/support/users/ecollart/) ,
 * Thanks for reaching out to us, and sorry for the delay in our response.
 * Could you please update the plugin to the latest version and check again?
   Let
   us know if the issue persists after updating.
 * Looking forward to your confirmation.
 * Thanks,
 *  Thread Starter [ecollart](https://wordpress.org/support/users/ecollart/)
 * (@ecollart)
 * [2 months, 4 weeks ago](https://wordpress.org/support/topic/cannot-create-a-subscription-form/#post-18838783)
 * Hello,
 * problem is same using version 5.9.18…
 * Quite blocking as I cannot create a subscription form !
 * Thanks for help
 * Eric Collart
 *  Plugin Contributor [Shubhanshu Kandani](https://wordpress.org/support/users/shubhanshukandani/)
 * (@shubhanshukandani)
 * [2 months, 4 weeks ago](https://wordpress.org/support/topic/cannot-create-a-subscription-form/#post-18839015)
 * Hi [@ecollart](https://wordpress.org/support/users/ecollart/),
 * Thanks for confirming, and sorry about the trouble. We tested this on our end
   and the form builder itself is working correctly, so this looks specific to how
   the form is rendering on your site.
 * To help us narrow this down, could you please check the following:
    1. **Caching / optimization**
    2.  - If you’re using any caching, optimization, or CDN plugin, please clear the
          cache (and browser cache as well) and test again.
        - If possible, temporarily disable caching and check whether the form displays
          correctly.
    3. **Form placement**
    4.  - Please confirm how the form is added (widget, block, or shortcode).
        - If possible, try adding the same form via shortcode on a page and check the
          result.
 * Also, could you please share the **exact page URL where the form is added**? 
   This will help us inspect the frontend output more closely.
 * Looking forward to your update so we can help you resolve this quickly.
 * Thanks,
 *  Thread Starter [ecollart](https://wordpress.org/support/users/ecollart/)
 * (@ecollart)
 * [2 months, 3 weeks ago](https://wordpress.org/support/topic/cannot-create-a-subscription-form/#post-18839952)
 * Hello,
 * Thanks for your follow-up…
 * I don’t have any caching plugin and I empty the cache at hosting level => same
   problem
 * The goal is to use the form in your [widget](https://gangtest.webcollart.net/)
   but using the [bloc](https://gangtest.webcollart.net/2026/03/test-inscription-bloc/)
   or the [shortcode](https://gangtest.webcollart.net/test-inscription-shortcode/)
   produce same problem (even worst, it displays nothing)
 * During the wizard all modifications are applied but after last step (save), almost
   everything is lost. You can see it while editing the form, just the name of the
   form and the list are retrieved, the rest id back to default.
 * I thought the problem could be Firefox (v148 with uBlock Origin on Linux) but
   using Brave gives exactly the same problem.
 * If it works for you, then the problem is on my site but I am quite unable to 
   troubleshoot that kind of silly problem/conflict…
 * Do you have list of plugins known to conflict with Icegram Express ?
 * What are the required modules for my PHP that is 8.3.16 ?
 * Eric Collart
    -  This reply was modified 2 months, 3 weeks ago by [ecollart](https://wordpress.org/support/users/ecollart/).
 *  Moderator [Support Moderator](https://wordpress.org/support/users/moderator/)
 * (@moderator)
 * [2 months, 3 weeks ago](https://wordpress.org/support/topic/cannot-create-a-subscription-form/#post-18843678)
 * [@ecollart](https://wordpress.org/support/users/ecollart/) Do not send anyone
   any admin access to your site. It’s not safe and the developer made a mistake.
 * [@shubhanshukandani](https://wordpress.org/support/users/shubhanshukandani/) 
   Your reply has been removed, your account has been flagged for moderation. If
   you attempt to get admin access to a forum user’s site again, you will be banned
   and your plugin may be closed. It is that serious.
 * _You need to reply that you understand and will not repeat that mistake again._
   Not addressing this would be another mistake.
 * While I know you have the best of intentions, it’s forum policy that you not 
   ask users for admin or server access. Users on the forums aren’t your customers,
   they’re your open source collaborators, and requesting that kind of access can
   put you and them at high risk.
 * If they are paying customers (such as people who bought a premium service/product
   from you) then by all means, direct them to your official customer support system.
   But in all other cases, you need to help them here on the forums.
 * Thankfully are other ways to get information you need:
    - Ask the user to install the Health Check plugin and get the data that way.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com)
      log of the user’s web server error log.
    - Ask the user to create and post a link to their phpinfo(); output.
    - Walk the user through enabling WP_DEBUG and how to log that output to a file
      and how to share that file.
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again (the Health Check plugin
      can do this without impacting any site visitors).
    - Ask the user for the step-by-step directions on how they can reproduce the
      problem.
 * You get the idea.
 * We know volunteer support is not easy, and this guideline can feel needlessly
   restrictive. It’s actually there to protect you as much as end users. Should 
   their site be hacked or have any issues after you accessed it, you could be held
   legally liable for damages. In addition, it’s difficult for end users to know
   the difference between helpful developers and people with malicious intentions.
   Because of that, we rely on plugin developers and long-standing volunteers (like
   you) to help us and uphold this particular guideline.
 * When you help users here and in public, you also help the next person with the
   same problem. They’ll be able to read the debugging and solution and educate 
   themselves. That’s how we get the next generation of developers.
 *  Plugin Contributor [Shubhanshu Kandani](https://wordpress.org/support/users/shubhanshukandani/)
 * (@shubhanshukandani)
 * [2 months, 3 weeks ago](https://wordpress.org/support/topic/cannot-create-a-subscription-form/#post-18845475)
 * Hi [@moderator](https://wordpress.org/support/users/moderator/) ,
 * Thank you for the clarification and apologies for the mistake. I understand the
   forum policy regarding not requesting admin or server access on the WordPress.
   org forums, and I will make sure not to ask for that again here.
 *  Plugin Contributor [Shubhanshu Kandani](https://wordpress.org/support/users/shubhanshukandani/)
 * (@shubhanshukandani)
 * [2 months, 3 weeks ago](https://wordpress.org/support/topic/cannot-create-a-subscription-form/#post-18845478)
 * Hi [@ecollart](https://wordpress.org/support/users/ecollart/) ,
   Thanks for the
   detailed explanation that really helps.Since the form settings appear to reset
   after saving, this could indicate a plugin conflict, JavaScript issue, or something
   interfering with how the settings are stored.To help narrow this down, could 
   you please try the following steps:**1. Run a conflict test using the Health 
   Check plugin**Please install the plugin[ **Health Check & Troubleshooting**](https://wordpress.org/support/plugin/health-check/)
   and enable Troubleshooting Mode. This allows you to temporarily disable other
   plugins and switch to a default theme **only for your session**, without affecting
   site visitors.Then check if the form builder works correctly.**2. Check browser
   console for errors**While editing the form, please open your browser developer
   console (F12 → Console tab) and see if any JavaScript errors appear when saving
   the form.If there are errors, please copy them and share them here.**3. Enable
   WordPress debug logging**If possible, please enable debug logging by adding the
   following to your `wp-config.php` file:
 * define(‘WP_DEBUG’, true); define(‘WP_DEBUG_LOG’, true); define(‘WP_DEBUG_DISPLAY’,
   false);
 * After reproducing the issue, you can share the contents of the `wp-content/debug.
   log` file using a service like Pastebin or GitHub Gist.
 * Once we have this information, we should be able to narrow down what’s causing
   the form settings to revert.
 * Thanks again for your patience, and looking forward to your update.
 *  Thread Starter [ecollart](https://wordpress.org/support/users/ecollart/)
 * (@ecollart)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/cannot-create-a-subscription-form/#post-18851611)
 * Hello,
 * sorry for the delay. I tested using [**Health Check & Troubleshooting**](https://wordpress.org/support/plugin/health-check/)
   with all plugin but Icegram disabled and I can create and edit a form.
 * Problem is effectively a conflict with another plugin… Your plugin is fine but
   I guess you’ll be interested by knowing which other plugin is conflicting. It
   will take me quite a long time to test that but I will post the result here (
   and in support of the conflicting plugin) in case this can be solved to avoid
   trouble to others…
 * Eric Collart
 *  Plugin Contributor [Shubhanshu Kandani](https://wordpress.org/support/users/shubhanshukandani/)
 * (@shubhanshukandani)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/cannot-create-a-subscription-form/#post-18854832)
 * Hi [@ecollart](https://wordpress.org/support/users/ecollart/),
 * Thanks a lot for taking the time to test this using the Health Check plugin —
   that really helps narrow things down 👍
 * Glad to hear that the form works correctly when other plugins are disabled. This
   confirms it’s a plugin conflict, as you suspected.
 * Yes, it would be super helpful if you could share which plugin is causing the
   conflict once you identify it. That will help us:
 * Really appreciate your effort on this 🙏
 * Thanks again!
 *  Plugin Contributor [Shubhanshu Kandani](https://wordpress.org/support/users/shubhanshukandani/)
 * (@shubhanshukandani)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/cannot-create-a-subscription-form/#post-18870855)
 * Hi [@ecollart](https://wordpress.org/support/users/ecollart/) ,
 * Hope you’re doing great.
 * I just wanted to check in regarding your earlier inquiry were you able to get
   it resolved? I hope the issue with the other plugin has been sorted as well.
 * If you still need any assistance, feel free to let me know I’d be happy to help.
 * Thank you, and have a great day ahead 🙂
 *  Thread Starter [ecollart](https://wordpress.org/support/users/ecollart/)
 * (@ecollart)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/cannot-create-a-subscription-form/#post-18871049)
 * Hello,
 * Sorry for the long delay but as I was able to correct my problem with all other
   plugins disabled, the priority of this problem dropped.
 * I was able to successfully modify the corrected subscription form without disabling
   other plugins on our test site but no time yet to go deeper and your plugin was
   update 2 times since …
 * I still have to apply solution to active site but waiting tests results from 
   test site.
 * Sorry for the long time taken so far; feel free to close this conversation as
   solved if better for your image as the problem is not your plugin.
 * I thank you again for explaining me a troubleshooting methodology for such case…
 * Eric Collart
 * (even if closed, I’ll publish here results when finished).
 *  Plugin Contributor [Shubhanshu Kandani](https://wordpress.org/support/users/shubhanshukandani/)
 * (@shubhanshukandani)
 * [2 weeks, 5 days ago](https://wordpress.org/support/topic/cannot-create-a-subscription-form/page/2/#post-18904419)
 * Hi @ecollart ,
 * Since we haven’t received a response in a while, I’m closing this thread for 
   now. Please feel free to reopen it if you still have any issues or questions 
   related to the plugin.
 * Also if you have any other queries, you can open a new thread from **[here](https://wordpress.org/support/plugin/email-subscribers/)**.
   We will be happy to assist you further.
 * Thank you!

Viewing 12 replies - 1 through 12 (of 12 total)

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 * [Email Subscribers & Newsletters - Email Marketing, Post Notifications & Newsletter Plugin for WordPress](https://wordpress.org/plugins/email-subscribers/)
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 * 17 replies
 * 3 participants
 * Last reply from: [Shubhanshu Kandani](https://wordpress.org/support/users/shubhanshukandani/)
 * Last activity: [2 weeks, 5 days ago](https://wordpress.org/support/topic/cannot-create-a-subscription-form/page/2/#post-18904419)
 * Status: resolved