Support » Plugin: WooCommerce » Cannot contact support on woocommerce.com

  • Resolved wpforumuser

    (@wordpressforumhelp)


    Hi all

    I’m trying to get some pre-sales help on a plugin before I purchase it.
    “Gravity Forms Product Add-ons”.

    When I login to woocommerce.com and then go to the Support tab in my account, it just says verify my email. It is verified 🙁

    How can I get in touch to get an answer to my question, please?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Nancy

    (@nancythanki)

    Hi,

    Can you let me know your WordPress.com username? It may be different from your WordPress.org account username. In any case, I can track down the account and confirm that it is verified so you can contact us directly.

    Let us know what your question is in the meantime and we can help point you in the right direction.

    Thanks!

    Thread Starter wpforumuser

    (@wordpressforumhelp)

    Hi @nancythanki

    I’m trying to get some pre-sales questions regarding
    “Gravity Forms Product Add-ons”.

    I need to know if this plugin can do a UK Postcode lookup and then calculate a price for a product?

    Thanks

    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @wordpressforumhelp. You can contact WordPress.com at this link to verify your account. Once you email us from the address on the account, we will be able to verify it for you.

    If you’re looking for live rates when a user is purchasing a product, you can use https://woocommerce.com/products/royal-mail/. Gravity Forms Product Add-ons does not have a connection to the the Royal Mail API to calculate shipping costs.

    I’m going to go ahead and mark this thread as resolved. If you have additional presales questions for extensions on WooCommerce.com, we’ll be happy to help you get your WordPress.com account verified if you contact us at the link above. Then you can contact WooCommerce.com support directly.

    If you have any questions about the core WooCommerce plugin, please start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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