Support » Plugin: Facebook for WooCommerce » Cannot connect WooCommerce to Facebook

  • Resolved Baemu

    (@baemu)


    I am trying to use the setup wizard. I’m able to successfully choose the Business name, but when I hit next and end up on the “Connect Facebook Page” dialog box of the wizard, I am unable to select the FB page.

    The page itself says:

    [Business Name]
    Not eligible

    Furthermore, when I mouse over the selection button for the item, I’m greeted with a message that says:

    Something went wrong – This Page is unavailable at the moment

    Can someone please shed some light on how I can fix the page to make it eligible for connection?

    Thanks for reading.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @baemu

    Thanks for your question!

    We have had another user who got the same issue:

    Something went wrong – This Page is unavailable at the moment

    Can you please try the solution detailed here?

    Please let me know if that works for you!

    Thread Starter Baemu

    (@baemu)

    Thank you very much for the response and the solution. However, the business manager says that I am the owner and have full rights to the page. The extra steps in that post didn’t really help me because I’m already full owner and admin and can’t really add a page I don’t own.

    When I tried to connect again tonight, I’m greeted with the exact same error messages as before.

    However, I did fix this. I ended up having to give up and created a whole new page, and a whole new catalog in order to get the integration working. I’m going to trash the old page and old catalog and start fresh so I can start posting products.

    I literally chose the “new page” and “new catalog” options in order to get the integration working. I’m fine with getting rid of the old page and putting in a new one.

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @baemu

    Thank you very much for the response and the solution. However, the business manager says that I am the owner and have full rights to the page. The extra steps in that post didn’t really help me because I’m already full owner and admin and can’t really add a page I don’t own.

    That’s really odd!

    Please note it seems to be beyond our control here, we don’t exact information why it happened.

    However, I did fix this. I ended up having to give up and created a whole new page, and a whole new catalog in order to get the integration working. I’m going to trash the old page and old catalog and start fresh so I can start posting products.

    I literally chose the “new page” and “new catalog” options in order to get the integration working. I’m fine with getting rid of the old page and putting in a new one.

    There you go! I think that was the best way you could do.

    If you have any other questions, do not hesitate to let us know in a new thread 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Cannot connect WooCommerce to Facebook’ is closed to new replies.