Title: cannot connect unknown error
Last modified: April 3, 2026

---

# cannot connect unknown error

 *  [emgraphics](https://wordpress.org/support/users/emgraphics/)
 * (@emgraphics)
 * [1 day, 3 hours ago](https://wordpress.org/support/topic/cannot-connect-unknown-error/)
 * Hi – Apparently my client hasn’t been getting emails to their business accounts.
   The email was obscured by cleantalk but when you click on the link, a popup would
   show up saying “cannot connect unknown error”. I turned it off and emails are
   working again. This apparently has been going on for quite some time (they primarily
   use their gmail for communications). I’d like to turn cleantalk back on to block
   woocommerce spam orders. But even though I turned off everything except Woo settings,
   the blurred cleantalk thing showed up over email. Thanks
 * ![](https://i0.wp.com/snipboard.io/FXOUL4.jpg?ssl=1)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-connect-unknown-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [1 day, 2 hours ago](https://wordpress.org/support/topic/cannot-connect-unknown-error/#post-18871404)
 * Hello [@emgraphics](https://wordpress.org/support/users/emgraphics/)
 * We’re sorry you’re experiencing this issue.
   To disable email encryption, you 
   need only disable the “Encode contact data” option in the Anti-Spam plugin settings.
   You can find it in the Advanced settings:
 * Go to WordPress Admin Page —> Settings —> Antispam by CleanTalk —> Click the 
   Advanced settings link —> Find the “Contact Data Encoding” section —> set the
   option “Encode contact data” to “Off” —> Save Changes.
 * Please do not forget to clear the website cache after that.

Viewing 1 replies (of 1 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-connect-unknown-error%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.png?rev=1637702)
 * [Spam protection, Honeypot, Anti-Spam by CleanTalk](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)

 * 1 reply
 * 2 participants
 * Last reply from: [katereji](https://wordpress.org/support/users/katereji/)
 * Last activity: [1 day, 2 hours ago](https://wordpress.org/support/topic/cannot-connect-unknown-error/#post-18871404)
 * Status: not resolved