Title: Cannot connect to server
Last modified: July 10, 2019

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# Cannot connect to server

 *  Resolved [adisin86](https://wordpress.org/support/users/adisin86/)
 * (@adisin86)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-to-server-2/)
 * All day today I have been unable to connect to the server. Every time I try and
   go to live chat, it gives me this error: “Connection to the server lost.. please
   be patient while we try restore the connection…”
 * Any idea when this plugin will start working again?

Viewing 14 replies - 1 through 14 (of 14 total)

 *  [lisistefano97](https://wordpress.org/support/users/lisistefano97/)
 * (@lisistefano97)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-to-server-2/#post-11719777)
 * I have the same issue “Connection to the server lost.. please be patient while
   we try restore the connection…”
    -  This reply was modified 6 years, 10 months ago by [lisistefano97](https://wordpress.org/support/users/lisistefano97/).
 *  [cumberlandharp](https://wordpress.org/support/users/cumberlandharp/)
 * (@cumberlandharp)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-to-server-2/#post-11719832)
 * Same issue here…
 *  [tristancrum](https://wordpress.org/support/users/tristancrum/)
 * (@tristancrum)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-to-server-2/#post-11719847)
 * Me too, I am testing this on 6 sites and need it back up and running. For some
   weird reason, I thought it worked Served side per each site separately.
 *  [cumberlandharp](https://wordpress.org/support/users/cumberlandharp/)
 * (@cumberlandharp)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-to-server-2/#post-11719894)
 * I’ve only had this plugin installed for about a week, and it seems to have a 
   lot of promise. However, I have dealt with little bugs and glitches like this
   on a daily basis.
 * If you revert your settings back to using your own server to handle chats (in
   Advanced Settings) the plugin will work. It seems to be a bit slower when I do
   that, plus the chat layout is different. However, for those of you who need it
   working right now and cannot wait for a solution from the developer, this might
   help you get back up and running.
 *  Thread Starter [adisin86](https://wordpress.org/support/users/adisin86/)
 * (@adisin86)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-to-server-2/#post-11719933)
 * I’ve had this for a few months now and it has mostly been great, except for today
   and when it got hacked(about a month ago.) On updating the plugin, it added malware
   to the plugin’s custom script that would redirect your site visitors to spammy
   sites. I’m glad we caught that early in the day and disabled the plugin, before
   too many visitors were redirected or google ads suspended our account (happened
   to another plugin user.)
 * Note also: “Deprecation Notice – Message Encryption & Local Server
 * Please note, local message encryption and local server options will be deprecated
   in the next major release. All encryption and message delivery will handled by
   our external servers in future.”
 *  [mfvieira](https://wordpress.org/support/users/mfvieira/)
 * (@mfvieira)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-to-server-2/#post-11720084)
 * I am having the same problem. Yesterday was fine today it is sending this message
   Connection to the server lost.. please be patient while we try restore the connection…
 * I just dont get it why. Any fixes?
 *  [DTECHNZ](https://wordpress.org/support/users/deardevils/)
 * (@deardevils)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-to-server-2/#post-11720579)
 * Same problem here, in the meantime, I swap the server option to use local one,
   rather than their server.
 * I will find a new plugin which can do better jobs.
 * I have couple of websites got infected by the malware weeks ago, and now they
   are all down due to the server connection issue, hopeless.
    -  This reply was modified 6 years, 10 months ago by [DTECHNZ](https://wordpress.org/support/users/deardevils/).
 *  [acnpacific](https://wordpress.org/support/users/acnpacific/)
 * (@acnpacific)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-to-server-2/#post-11720632)
 * Same problem here today. I’ve submitted a contact form to the developers to let
   them know.
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-to-server-2/#post-11720652)
 * Hi all,
 * A bug with a recent server update seems to have broken chat functionality. We’re
   working on restoring chat functionality. The servers should be up within the 
   next 1hr.
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-to-server-2/#post-11720659)
 * Service is now restored.
 * We’ll be adding a server health/status monitor sometime soon as well as a priority
   communication channel for users to contact us more directly in case something
   is wrong with the service.
 * Our sincerest apologies for the outage/downtime caused.
 *  [pos91](https://wordpress.org/support/users/pos91/)
 * (@pos91)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-to-server-2/#post-11721255)
 * Hi,
    I still cannot connect from Iran.
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-to-server-2/#post-11721664)
 * > I still cannot connect from Iran.
 * Unfortunately since our servers are based on Google App Engine and are hosted
   in Google’s data centers, Iran is blocked by Google from using any Google services.
 * As a workaround, you could go to your Plugin Settings > Advanced Features and
   disable “Use our server to handle chats”. This will enable the use of your own
   WordPress server as a chat server instead.
 *  [pos91](https://wordpress.org/support/users/pos91/)
 * (@pos91)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-to-server-2/#post-11721845)
 * Ok, thanks.
 *  Thread Starter [adisin86](https://wordpress.org/support/users/adisin86/)
 * (@adisin86)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-to-server-2/#post-11722568)
 * It’s working now. Thank you, kindly [@wp-livechat](https://wordpress.org/support/users/wp-livechat/)
   🙂 Sincerely appreciate this plugin!

Viewing 14 replies - 1 through 14 (of 14 total)

The topic ‘Cannot connect to server’ is closed to new replies.

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 * 14 replies
 * 9 participants
 * Last reply from: [adisin86](https://wordpress.org/support/users/adisin86/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-to-server-2/#post-11722568)
 * Status: resolved