Title: Cannot connect to Google
Last modified: July 8, 2026

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# Cannot connect to Google

 *  Resolved [mikepx](https://wordpress.org/support/users/mikepx/)
 * (@mikepx)
 * [1 month ago](https://wordpress.org/support/topic/cannot-connect-to-google-3/)
 * The situation: I had MonsterInsights plugin installed. I uninstalled it. Then
   I re-installed it. Now it won’t connect to Google. I even tried deleting the 
   plugin and then deleting all database rows with “monster”. Nothing works. And,
   because I’m using the free version, I cannot obtain Support from the website.
 * Here’s the message I’m getting:
 * It seems that we cannot reauthenticate your account.
   Your site is already authenticated
   into MonsterInsights, but we couldn’t fix the authentication of [website name
   removed] for you. Please Contact Support
 * —–
 * I can’t contact Support. You have to be a paid customer to contact support. 
   
   I don’t know what to do. If I can’t fix this, I’ll have to forget about using
   this plugin.

Viewing 1 replies (of 1 total)

 *  Plugin Support [Michelle D.](https://wordpress.org/support/users/devmich/)
 * (@devmich)
 * [4 weeks ago](https://wordpress.org/support/topic/cannot-connect-to-google-3/#post-18962275)
 * Hi [@mikepx](https://wordpress.org/support/users/mikepx/),
 * Thanks for reaching out! I’m sorry for the trouble here.
 * To resolve that _“we couldn’t fix the authentication”_ message, please try first
   disconnecting MonsterInsights from Google Analytics.
 * Once fully disconnected, you’ll be able to authenticate like normal. Here are
   some steps:
    1. **Go to MonsterInsights Settings:** Navigate to `Insights` » `Settings` in your
       WordPress admin dashboard.
    2. **Disconnect Current Property:** Click on the `Disconnect MonsterInsights`  
       button to remove the current authentication (if shows as connected). If this
       shows an error the first time, please try once more, it will work on the second
       try.
    3. **Clear Cache and Cookies:** Clear your browser’s cache and cookies to ensure
       a problem-free authentication process.
    4. **Reconnect to Google Analytics:** Click on the `Launch setup wizard` or `Connect
       MonsterInsights` button and follow the prompts to reconnect.
 * If this doesn’t help resolve the issue, would you be able to reach out to us 
   at [https://www.monsterinsights.com/get-help/](https://www.monsterinsights.com/get-help/)
   so we can take a direct look at things for you?
 * Thanks so much!

Viewing 1 replies (of 1 total)

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 * ![](https://ps.w.org/google-analytics-for-wordpress/assets/icon.svg?rev=2976619)
 * [MonsterInsights - Google Analytics Dashboard for WordPress (Website Stats Made Easy)](https://wordpress.org/plugins/google-analytics-for-wordpress/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-analytics-for-wordpress/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-analytics-for-wordpress/)
 * [Active Topics](https://wordpress.org/support/plugin/google-analytics-for-wordpress/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-analytics-for-wordpress/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-analytics-for-wordpress/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Michelle D.](https://wordpress.org/support/users/devmich/)
 * Last activity: [4 weeks ago](https://wordpress.org/support/topic/cannot-connect-to-google-3/#post-18962275)
 * Status: resolved