Title: Cannot connect FB Page
Last modified: December 3, 2021

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# Cannot connect FB Page

 *  Resolved [sommersruth](https://wordpress.org/support/users/sommersruth/)
 * (@sommersruth)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cannot-connect-fb-page/)
 * Hi! I am no longer a admin on the Facebook page that my woocommerce store was
   connected to, and now when I try to connect via another FB Page admin, I get 
   the following message ” Admin Permission Required
    You don’t have permission 
   to edit these settings. Reach out to the admin of ‘Masters Touch Coffee Roasters’
   to gain access.”
 * Any idea how to get past this?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [B C. a11n](https://wordpress.org/support/users/battouly/)
 * (@battouly)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cannot-connect-fb-page/#post-15135098)
 * Hi [@sommersruth](https://wordpress.org/support/users/sommersruth/),
 * Give the following steps a try to fix this:
    - Ensure that you are both the admin and owner of the Facebook assets
    - Confirm you have 2FA enabled for the Facebook account you are using
 * If you’re still unable to connect:
    - Go to [https://<your-site>/wp-admin/options.php](https://<your-site>/wp-admin/options.php)
      and search for `wc_facebook_external_business_id`
    - Update field to include only supported characters and save (best practice:
      store-name-dfsdc3lck9k6q ← 13-digit random string
    - Go back to WooCommerce > Facebook and click “Get Started” again
 * Let us know how that goes!
 *  Thread Starter [sommersruth](https://wordpress.org/support/users/sommersruth/)
 * (@sommersruth)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cannot-connect-fb-page/#post-15137252)
 * Ok, I was able to get a few screens further with this help, but when I got to
   the screen to choose a page to connect, it says “Contact the admin of business
   for permission to connect this Page” even though I am the admin. Any additional
   updates I need to do?
 *  [Phillip C. a11n](https://wordpress.org/support/users/phillipwoo/)
 * (@phillipwoo)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cannot-connect-fb-page/#post-15141155)
 * Hi!
 * Thanks for getting back to us on this. That message looks to be something you
   should address with Facebook. The “Page” referred to there is your store page
   on their end rather than in your site. They should be able to share more about
   what this means.
 * I hope this helps! If you have any further questions please feel free to reply
   to this thread and we will get back to you.
 *  [Joey – a11n](https://wordpress.org/support/users/jricketts4/)
 * (@jricketts4)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cannot-connect-fb-page/#post-15166502)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Cannot connect FB Page’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 4 replies
 * 4 participants
 * Last reply from: [Joey – a11n](https://wordpress.org/support/users/jricketts4/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/cannot-connect-fb-page/#post-15166502)
 * Status: resolved