Support » Plugin: Mailchimp for WooCommerce » Cannot connect account

  • Resolved Olivia

    (@metadigitalnz)


    Hi, I’m trying to set up this plugin but get stuck at the first step. I click ‘connect’ and see a message ‘Connecting. A new window will open with Mailchimp’s OAuth service. Please log-in an we will take care of the rest.’ but nothing ever happens? Tried in Chrome, Firefox, and Safari but same issue is experienced on all of them.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support khungate

    (@khungate)

    Hi @metadigitalnz, Sorry for the delay, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

    – What plugin version are you using?
    – What version of PHP are you using?
    – Are there any fatal errors in WooCommerce? (WooCommerce -> Status -> Logs)
    – If you have a large number of plugins being used, you may need to bump up your memory limit on your server (1GB for example) to accommodate the initial sync.
    – If you haven’t already, please browse through our wiki to find documentation on the most common issues and how to resolve them: https://github.com/mailchimp/mc-woocommerce/wiki.

    Thanks in advance for these details. I’ll keep an eye out for your reply.

    Thread Starter Olivia

    (@metadigitalnz)

    Hi, thanks for your reply.

    -Plugin version is 2.4.1
    -PHP version is 7.3
    -No fatal errors are being shown
    -Increased memory limit, did not fix issue
    -Couldn’t see my issue in the documentation

    Thanks!

    Plugin Author ryanhungate

    (@ryanhungate)

    @metadigitalnz Basically this post says it best: https://wordpress.org/support/topic/wont-connect-to-mailchimp-2/#post-13025008

    We are releasing the next version 2.4.2 shortly but if you need to do this right this minute – it’s really not hard to do. We just need to add one line of code to your admin javascript file right above this line where it says $.post we need to add in the $.ajaxSettings.headers = {} because that’s what is blocking this from completing.

    
    $.ajaxSettings.headers = {}; /// this is the line to add			
    // ping status to check if auth was accepted
    $.post(domain + '/api/status/' + token).done(function(statusData) {
    ....
    
    Plugin Support khungate

    (@khungate)

    Hi @metadigitalnz, just in case you’ve not custom coded a solution already, we’ve released v2.4.2 today which should resolve the problem you were experiencing. If anything else pops up, don’t hesitate to reach back out to us.

Viewing 4 replies - 1 through 4 (of 4 total)
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