Title: Cannot connect
Last modified: March 29, 2022

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# Cannot connect

 *  Resolved [jack52015](https://wordpress.org/support/users/jack52015/)
 * (@jack52015)
 * [4 years ago](https://wordpress.org/support/topic/cannot-connect-17/)
 * Hi there this plugin doesn’t have a way of connecting the plugin with the web
   browser portal

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [jack52015](https://wordpress.org/support/users/jack52015/)
 * (@jack52015)
 * [4 years ago](https://wordpress.org/support/topic/cannot-connect-17/#post-15506502)
 * I cannot subscribe to the paid version
 *  [Ehsanul Abrar](https://wordpress.org/support/users/ehsanulabrar/)
 * (@ehsanulabrar)
 * [4 years ago](https://wordpress.org/support/topic/cannot-connect-17/#post-15506855)
 * Hi [@jack52015](https://wordpress.org/support/users/jack52015/)
 * Kindly pardon the inconvenience. I would request you kindly follow the installation
   procedure step by step to successfully connect your WP site with weMail account.
 * You can follow the below instructions –
 * 1. Login to the admin panel of WordPress.
    2. Navigate to **Plugins → Add New
   → weMail**. Click Install. Once installed, click on Activate to get started. 
   3. Now after successfully activating weMail, navigate to the new weMail icon 
   on your WordPress dashboard. 4. Now, enter your email address and password that
   you will use to register on [https://app.getwemail.io/](https://app.getwemail.io/)
 * After that. you will be sent an OTP to your registered email address. Copy and
   paste it.
 * Now, choose **Add a new site**. Your site should be detected automatically (if
   the site has a name set) and you will be able to connect weMail with it.
 * However, if you still face any issue please let us know in the thread, we will
   try our best to assist you. Hope that, the above instructions sorts your issue.
   Have a nice day ahead!
 *  [Ehsanul Abrar](https://wordpress.org/support/users/ehsanulabrar/)
 * (@ehsanulabrar)
 * [4 years ago](https://wordpress.org/support/topic/cannot-connect-17/#post-15506881)
 * Hi [@jack52015](https://wordpress.org/support/users/jack52015/)
 * According to the WordPress support forum guidelines, I can not discuss any pro/
   premium features-related issues here. If you want you may contact the plugin’s
   official homepage for any further assistance.
 * I hope that, you can understand.
 *  [Steven Cooper](https://wordpress.org/support/users/kingcooper/)
 * (@kingcooper)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/cannot-connect-17/#post-15577038)
 * Hi Support
    I cannot connect my DKIM and SPF, although i have it all ok in my
   DNS at URL host service provider. I am sure i have DKIM and SPF, also DMARK correct.
   But, after adding A record for email, and using email.example.com, or using mail.
   example.com, with A record for mail too, it still doenst connect in the wizard.
   Between my host, WPERP, weemail, i dont know and cant find the problem. Help?
   Cheers Cooper
 *  [Ehsanul Abrar](https://wordpress.org/support/users/ehsanulabrar/)
 * (@ehsanulabrar)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-17/#post-15699540)
 * Hello,
 * Hope that you are doing well.
 * Please be informed that there are no such settings in weMail to add these records.
   Rather these records are added on the hosting provider end. You may follow different
   useful guidelines regarding the DKIM, SPF and DMARK records.
 * For your feasibility, I am attaching similar documentation on these records [here](https://wpmailsmtp.com/docs/how-to-add-dns-records-for-wp-mail-smtp-setup/)
 * Kind Regards,

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cannot connect’ is closed to new replies.

 * ![](https://ps.w.org/wemail/assets/icon-256x256.gif?rev=2818778)
 * [weMail: Email Marketing, Email Automation, Newsletters, Subscribers & Email Optins for WooCommerce](https://wordpress.org/plugins/wemail/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wemail/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wemail/)
 * [Active Topics](https://wordpress.org/support/plugin/wemail/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wemail/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wemail/reviews/)

## Tags

 * [dkim](https://wordpress.org/support/topic-tag/dkim/)
 * [spf](https://wordpress.org/support/topic-tag/spf/)

 * 5 replies
 * 3 participants
 * Last reply from: [Ehsanul Abrar](https://wordpress.org/support/users/ehsanulabrar/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/cannot-connect-17/#post-15699540)
 * Status: resolved