Title: Cannot Connect
Last modified: March 9, 2019

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# Cannot Connect

 *  [Michael Russotti](https://wordpress.org/support/users/nuasoft/)
 * (@nuasoft)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/cannot-connect-11/)
 * I’m getting the error message
 * Can’t connect to AWS! Check your credentials and make sure your AWS accout is
   active!
 * I set up the user twice and tried the plugin on 2 different sites/servers.
 * Any idea what might be wrong?

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Contributor [tstachlewski](https://wordpress.org/support/users/tstachlewski/)
 * (@tstachlewski)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/cannot-connect-11/#post-11294252)
 * Hi,
    Are you 100% sure that the credentials are ok? What is IAM policy which 
   you assigned to the user?
 * Cheers,
 *  Thread Starter [Michael Russotti](https://wordpress.org/support/users/nuasoft/)
 * (@nuasoft)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/cannot-connect-11/#post-11298847)
 * They seem to be, I followed the instructions twice. It’s showing as active
 * This is what I get from access advisor.
 * Amazon Polly PollyForWordPressPolicy Today
    Amazon S3 PollyForWordPressPolicy
   Not accessed in the tracking period Amazon Translate PollyForWordPressPolicy 
   Not accessed in the tracking period
 * Is there any way to test what may be wrong?
 *  Plugin Contributor [tstachlewski](https://wordpress.org/support/users/tstachlewski/)
 * (@tstachlewski)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/cannot-connect-11/#post-11300320)
 * hi,
    Could you paste here the PollyForWordPressPolicy policy?
 * Cheers,
    Tomasz
 *  Plugin Contributor [tstachlewski](https://wordpress.org/support/users/tstachlewski/)
 * (@tstachlewski)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/cannot-connect-11/#post-11401660)
 * Hi. Any news?
 *  Thread Starter [Michael Russotti](https://wordpress.org/support/users/nuasoft/)
 * (@nuasoft)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/cannot-connect-11/#post-11407502)
 * I’m not sure how to paste the policy
 * In the visual editot I am getting 3 warnings
 * Resources
    You chose actions that require the bucket resource type. You chose
   actions that require the object resource type. One or more actions may not support
   this resource. arn:aws:s3:::audio_for_wordpress* arn:aws:s3:::audio-for-wordpress*
 * heres the json
 * {
    “Version”: “2012-10-17”, “Statement”: [ { “Sid”: “Permissions1”, “Effect”:“
   Allow”, “Action”: [ “s3:HeadBucket”, “polly:SynthesizeSpeech”, “polly:DescribeVoices”,“
   translate:TranslateText” ], “Resource”: “*” }, { “Sid”: “Permissions2”, “Effect”:“
   Allow”, “Action”: [ “s3:ListBucket”, “s3:GetBucketAcl”, “s3:GetBucketPolicy”,“
   s3:PutObject”, “s3:DeleteObject”, “s3:CreateBucket”, “s3:PutObjectAcl” ], “Resource”:[“
   arn:aws:s3:::audio_for_wordpress*”, “arn:aws:s3:::audio-for-wordpress*” ] } ]}
 *  Plugin Contributor [tstachlewski](https://wordpress.org/support/users/tstachlewski/)
 * (@tstachlewski)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-connect-11/#post-11512969)
 * Hi [@nuasoft](https://wordpress.org/support/users/nuasoft/),
    Sorry for late 
   answer. It will be hard to say what exactly might be the problem here. IAM Policy
   looks good, so there is something wrong on the server side. I would guess that
   the problem is with the browser on which you are configuring the plugin. In short
   the browser might not paste the proper IAM credentials to the plugin form – which
   are then saved.

Viewing 6 replies - 1 through 6 (of 6 total)

 The topic ‘Cannot Connect’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [tstachlewski](https://wordpress.org/support/users/tstachlewski/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-connect-11/#post-11512969)
 * Status: not resolved