Support » Plugin: Site Kit by Google - Analytics, Search Console, AdSense, Speed » Cannot configure GTM
Cannot configure GTM
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The site is a multisite. As suggested I configured Google Site Kit on every single domain but I can’t correctly configure gtm and facebook and linkedin pixels.
The page I need help with: [log in to see the link]
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Hi @trealbe thanks for getting in touch. Could you please explain what exactly the issue is with GTM on this site in particular within your Site Kit?
Is there a problem within Site Kit itself that you are having or is this with the setup of the Facebook and LinkedIn pixels you have mentioned?
We are limited to support for the Site Kit plugin here so if there is a problem with Site Kit itself on your site then I can look into this further for you.
If this is an issue with the GTM social media pixels then your best place for that is the Google Tag Manager help centre.
We manage several sites and they are all configured with the same plugins but this is the only multidomain site.
Google site kit is configured correctly and associated with the google tag manager account, but if I analyze the domain with Tag Assistant Legacy
on Google Chrome the GTM code is not detected and consequently all the tags.@trealbe Can I ask if Site Kit is set up separately on each domain of this multidomain setup and not just the main domain?
Currently Site Kit does not support full multisite management. You can install and use the plugin individually on any of sites within your network. Full multisite compatibility is on the roadmap and you can subscribe to the below GitHub issue for updates on this:
https://github.com/google/site-kit-wp/issues/276I would also recommend using https://tagassistant.google.com/ when checking your tags.
Would you please be able to provide links for each of the urls in site setup your have so we can take a look. Please feel free to share this privately using this form and providing your Site Health Information too if possible.
Site Kit is set up separately on each domain. The three domains are:
ikonos.tv
editoria.ikonos.tv
stampa.ikonos.tvAt the moment GTM is only set up on main domain, on others we’ve been activated only Analytics and Search Console and they work properly.
Below site Health information on ikonos.tv
### wp-core ### version: 5.8.3 site_language: it_IT user_language: it_IT timezone: Europe/Rome permalink: /%category%/%postname%/ https_status: true multisite: true user_registration: false blog_public: 1 default_comment_status: closed environment_type: production user_count: 9 site_count: 3 network_count: 1 dotorg_communication: true ### wp-dropins (2) ### advanced-cache.php: true maintenance.php: true ### wp-active-theme ### name: Ikonos (IkonosStartWordpress) version: 1.0 author: ikonos author_website: (undefined) parent_theme: Hello Elementor (hello-elementor) theme_features: core-block-patterns, widgets, widgets-block-editor, menus, post-thumbnails, automatic-feed-links, title-tag, html5, custom-logo, editor-style, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider theme_path: /home/ikonos/public_html/wp-content/themes/IkonosStartWordpress auto_update: Disabilitato ### wp-parent-theme ### name: Hello Elementor (hello-elementor) version: 2.4.1 (latest version: 2.5.0) author: Elementor Team author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash theme_path: /home/ikonos/public_html/wp-content/themes/hello-elementor auto_update: Disabilitato ### wp-mu-plugins (1) ### ManageWP - Worker Loader: author: GoDaddy, version: (undefined) ### wp-plugins-active (26) ### ACF Content Analysis for Yoast SEO: version: 3.0.1, author: Thomas Kräftner, ViktorFroberg, marol87, pekz0r, angrycreative, Team Yoast, Aggiornamenti automatici disabilitati Activity Log: version: 2.7.0, author: Activity Log Team (latest version: 2.8.2), Aggiornamenti automatici disabilitati Advanced Custom Fields PRO: version: 5.9.9, author: Delicious Brains (latest version: 5.11.4), Aggiornamenti automatici disabilitati Cookie and Consent Solution for the GDPR & ePrivacy: version: 2.5.4, author: iubenda (latest version: 2.5.9), Aggiornamenti automatici disabilitati Disable Comments: version: 2.1.2, author: WPDeveloper (latest version: 2.3.3), Aggiornamenti automatici disabilitati Disable XML-RPC: version: 1.0.1, author: Philip Erb, Aggiornamenti automatici disabilitati Dynamic.ooo - Dynamic Content for Elementor: version: 1.16.2, author: Dynamic.ooo (latest version: 2.3.0), Aggiornamenti automatici disabilitati Elementor: version: 3.3.1, author: Elementor.com (latest version: 3.5.5), Aggiornamenti automatici disabilitati Elementor Pro: version: 3.3.4, author: Elementor.com (latest version: 3.6.0), Aggiornamenti automatici disabilitati HubSpot All-In-One Marketing - Forms, Popups, Live Chat: version: 8.4.5, author: HubSpot (latest version: 8.4.628), Aggiornamenti automatici disabilitati Loco Translate: version: 2.5.3, author: Tim Whitlock (latest version: 2.5.8), Aggiornamenti automatici disabilitati ManageWP - Worker: version: 4.9.13, author: GoDaddy, Aggiornamenti automatici disabilitati MB Custom Post Types & Custom Taxonomies: version: 2.2.1, author: MetaBox.io (latest version: 2.3.1), Aggiornamenti automatici disabilitati Meta Box: version: 5.4.6, author: MetaBox.io (latest version: 5.5.1), Aggiornamenti automatici disabilitati Meta Box - Elementor Integrator: version: 2.0.7, author: MetaBox.io, Aggiornamenti automatici disabilitati NitroPack: version: 1.5.4, author: NitroPack LLC (latest version: 1.5.8), Aggiornamenti automatici disabilitati Redirection: version: 5.1.3, author: John Godley (latest version: 5.2.3), Aggiornamenti automatici disabilitati SEOZoom Plugin: version: 3.2.11, author: Ivano Di Biasi, Aggiornamenti automatici disabilitati Site Kit by Google: version: 1.50.0, author: Google, Aggiornamenti automatici disabilitati Ultimate Addons for Gutenberg: version: 1.24.1, author: Brainstorm Force (latest version: 1.25.4), Aggiornamenti automatici disabilitati UpdraftPlus - Backup/Restore: version: 1.16.59, author: UpdraftPlus.Com, DavidAnderson (latest version: 1.22.1), Aggiornamenti automatici disabilitati Wordfence Security: version: 7.5.4, author: Wordfence (latest version: 7.5.8), Aggiornamenti automatici disabilitati WordPress Importer: version: 0.7, author: wordpressdotorg, Aggiornamenti automatici disabilitati WP Mail SMTP: version: 2.9.0, author: WPForms (latest version: 3.2.1), Aggiornamenti automatici disabilitati WP Sync DB: version: 1.5, author: Sean Lang, Aggiornamenti automatici disabilitati Yoast SEO: version: 16.8, author: Team Yoast (latest version: 18.0), Aggiornamenti automatici disabilitati ### wp-plugins-inactive (1) ### WP-Optimize - Clean, Compress, Cache: version: 3.2.2, author: David Anderson, Ruhani Rabin, Team Updraft, Aggiornamenti automatici disabilitati ### wp-media ### image_editor: WP_Image_Editor_Imagick imagick_module_version: 1690 imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2021-10-14 https://imagemagick.org imagick_version: 3.4.4 file_uploads: File uploads is turned off post_max_size: 256M upload_max_filesize: 16M max_effective_size: 16 MB max_file_uploads: 20 imagick_limits: imagick::RESOURCETYPE_AREA: 7 GB imagick::RESOURCETYPE_DISK: 9.2233720368548E+18 imagick::RESOURCETYPE_FILE: 786432 imagick::RESOURCETYPE_MAP: 7 GB imagick::RESOURCETYPE_MEMORY: 4 GB imagick::RESOURCETYPE_THREAD: 4 imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV gd_version: bundled (2.1.0 compatible) gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: 9.25 ### wp-server ### server_architecture: Linux 3.10.0-862.11.6.el7.x86_64 x86_64 httpd_software: Apache php_version: 7.4.27 64bit php_sapi: fpm-fcgi max_input_variables: 1000 time_limit: 30 memory_limit: 512M max_input_time: 60 upload_max_filesize: 16M php_post_max_size: 256M curl_version: 7.81.0 OpenSSL/1.1.1m suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 5.7.37 client_version: mysqlnd 7.4.27 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/ikonos/public_html/wp-content WP_PLUGIN_DIR: /home/ikonos/public_html/wp-content/plugins WP_MEMORY_LIMIT: 512M WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8mb4 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable ### google-site-kit ### version: 1.50.0 php_version: 7.4.27 wp_version: 5.8.3 reference_url: https://www.ikonos.tv amp_mode: no site_status: connected-site user_status: authenticated verification_status: verified-non-site-kit connected_user_count: 1 active_modules: site-verification, search-console, analytics, analytics-4, tagmanager required_scopes: openid: ✅ https://www.googleapis.com/auth/userinfo.profile: ✅ https://www.googleapis.com/auth/userinfo.email: ✅ https://www.googleapis.com/auth/siteverification: ✅ https://www.googleapis.com/auth/webmasters: ✅ https://www.googleapis.com/auth/analytics.readonly: ✅ https://www.googleapis.com/auth/tagmanager.readonly: ✅ capabilities: googlesitekit_authenticate: ✅ googlesitekit_setup: ✅ googlesitekit_view_posts_insights: ✅ googlesitekit_view_dashboard: ✅ googlesitekit_view_module_details: ✅ googlesitekit_manage_options: ✅ enabled_features: dashboardSharing: ⭕ ideaHubModule: ⭕ serviceSetupV2: ⭕ swgModule: ⭕ userInput: ⭕ unifiedDashboard: ⭕ search_console_property: https://www.ikonos.tv/ analytics_account_id: 3989•••• analytics_property_id: UA-3989•••••• analytics_profile_id: 7100•••• analytics_use_snippet: yes analytics_4_property_id: 2690383•• analytics_4_web_data_stream_id: 2425•••••• analytics_4_measurement_id: G-8Q•••••••• analytics_4_use_snippet: yes tagmanager_account_id: 3656•••••• tagmanager_container_id: GTM-TXP•••• tagmanager_amp_container_id: none tagmanager_use_snippet: yes ### wp_mail_smtp ### version: 2.9.0 license_key_type: lite debug: No debug notices found. db_tables: wp_wpmailsmtp_tasks_meta lite_install_date: Feb 22, 2021 @ 5:54pm@trealbe Are there any differences with the sites on your multisite setup to the other sites you manage such as different plugins, theme for example?
It would be worth ruling out any plugin or theme conflict here. To help with this you can follow our troubleshooting guide. Let me know how you get on with this and if it highlights any conflicts.
No, no difference. We use the same cache and page builder plugins. The only difference is that this site is multisite.
I have tried disabling all caching and tracking plugins. By enabling only Site kit on the main domain with active connection to GTM container, it still doesn’t work.
But the really absurd thing is that the same site locally works fine and tracks the GTM code.
I solved the problem. It was caused by cookie plugin.
@trealbe nice find! Glad to hear you’ve found the issue. If you have any further issues in future please do let us know and we will be happy to help.
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