Title: Cannot complete Malware scan
Last modified: March 4, 2022

---

# Cannot complete Malware scan

 *  Resolved [Drachsi](https://wordpress.org/support/users/drachsi/)
 * (@drachsi)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/cannot-complete-malware-scan/)
 * Error at Receiving plugin and theme hashes
 * Error messages, (tried twice) Stage “get_modiles_hashes” and Stage “get_cms_hashes”
 * Please confirm action to be taken. Site is at [https://www.northampton-business-directory.com/](https://www.northampton-business-directory.com/)
 * Regards
    Drachsi

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [alexandergull](https://wordpress.org/support/users/alexandergull/)
 * (@alexandergull)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/cannot-complete-malware-scan/#post-15427179)
 * Hello [@drachsi](https://wordpress.org/support/users/drachsi/)
 * This question is about the CleanTalk Security plugin. But this support section
   is for the Anti-Spam module.
 * However, we have already been reported with the issue. Install the plugin version
   2.79 [https://downloads.wordpress.org/plugin/security-malware-firewall.2.79.zip](https://downloads.wordpress.org/plugin/security-malware-firewall.2.79.zip)
   instead of current.
 * If this does not help, contact us via the ticket system [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 *  Thread Starter [Drachsi](https://wordpress.org/support/users/drachsi/)
 * (@drachsi)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/cannot-complete-malware-scan/#post-15427598)
 * Hi, That seems to work, I guess I have to do this on all my listed sites? I have
   disable “auto-renewal”
 * When will a solution upgrade be ready?
 * Thanks for your support.
 * Regards
    Drachsi
 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/cannot-complete-malware-scan/#post-15428533)
 * Hello [@drachsi](https://wordpress.org/support/users/drachsi/)
    We plan to release
   a new version of the Security plugin within 24 hours. It will be available in
   the WP Marketpalce.
 *  Plugin Author [alexandergull](https://wordpress.org/support/users/alexandergull/)
 * (@alexandergull)
 * [4 years ago](https://wordpress.org/support/topic/cannot-complete-malware-scan/#post-15440738)
 * Hello [@drachsi](https://wordpress.org/support/users/drachsi/)
 * Please, run the automatic update of the Security plugin, you should get version
   2.81.2.
 * This will fix the issue.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Cannot complete Malware scan’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.png?rev=1637702)
 * [Spam protection, Honeypot, Anti-Spam by CleanTalk](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

## Tags

 * [malware scan](https://wordpress.org/support/topic-tag/malware-scan/)

 * 4 replies
 * 3 participants
 * Last reply from: [alexandergull](https://wordpress.org/support/users/alexandergull/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/cannot-complete-malware-scan/#post-15440738)
 * Status: resolved