Title: Cannot change the contact data Last modified: June 27, 2024 --- # Cannot change the contact data * Resolved [toxicum](https://wordpress.org/support/users/toxicum/) * (@toxicum) * [1 year, 11 months ago](https://wordpress.org/support/topic/cannot-change-the-contact-data/) * Same problem as others had here: [https://wordpress.org/support/topic/can-not-change-the-contact-data/](https://wordpress.org/support/topic/can-not-change-the-contact-data/) * I only get the Country drop-down in General > Website Information, so I cannot change the contact data. The contact data is displayed in the data protection page, where I add the Complianz info using * ```wp-block-code [cmplz-document type="cookie-statement" region="eu"] ``` * It surely is data from Complianz, as you can see here: * ```wp-block-code

Organisation Name
Sample Address
11111 Sample Town
Germany
Website: https://sample.example.com
E-Mail:sample@example.com

``` * How can I display the contact fields in the Complianz settings again? Viewing 7 replies - 1 through 7 (of 7 total) * Thread Starter [toxicum](https://wordpress.org/support/users/toxicum/) * (@toxicum) * [1 year, 11 months ago](https://wordpress.org/support/topic/cannot-change-the-contact-data/#post-17854688) * Ok, this seems to be a bug in the plugin. 1. Set General > Cookie Policy > Generated with Complianz2. Edit the Website information in General > Website Information3. Add [cmplz-document type=”cookie-statement” region=”eu”] to a page4. Set this page the Cookie Policy File in General > Documents > Existing Page.5. Contact Information is displayed in the generated Cookie Info using cmplz-document short code6. General > Website Information only shows country selector. Contact info fields are not visible, so you are not able to update the contact data until you set Complianz to Cookie Policy to “Generated with Complianz” again. * So the contact information input fields must always be visible independent of the Cookie Policy settings. - This reply was modified 1 year, 11 months ago by [toxicum](https://wordpress.org/support/users/toxicum/). - This reply was modified 1 year, 11 months ago by [toxicum](https://wordpress.org/support/users/toxicum/). - This reply was modified 1 year, 11 months ago by [toxicum](https://wordpress.org/support/users/toxicum/). * Thread Starter [toxicum](https://wordpress.org/support/users/toxicum/) * (@toxicum) * [1 year, 11 months ago](https://wordpress.org/support/topic/cannot-change-the-contact-data/#post-17854729) * Workaround in my case is, to remove the react_conditions in general.php from the affected fields. * Thread Starter [toxicum](https://wordpress.org/support/users/toxicum/) * (@toxicum) * [1 year, 11 months ago](https://wordpress.org/support/topic/cannot-change-the-contact-data/#post-17854741) * Sent you a PR. Note: I’m in EU, so I only changed the eu-relevant fields. It might be possible that the other fields are affected as well. With my testcase above, it should be easy to figure out. * Plugin Support [leonardoiub](https://wordpress.org/support/users/leonardotamion/) * (@leonardotamion) * [1 year, 11 months ago](https://wordpress.org/support/topic/cannot-change-the-contact-data/#post-17889962) * Hello, * thanks for all the information provided. Unfortunately I don’t see the PR you send, other than that could you please send also the url of the website? * This way I’ll be able to open a task for the dev team. * Thread Starter [toxicum](https://wordpress.org/support/users/toxicum/) * (@toxicum) * [1 year, 11 months ago](https://wordpress.org/support/topic/cannot-change-the-contact-data/#post-17890223) * this is the PR. I cannot reveal the website url. * [https://github.com/Really-Simple-Plugins/complianz-gdpr/pull/422](https://github.com/Really-Simple-Plugins/complianz-gdpr/pull/422) - This reply was modified 1 year, 11 months ago by [toxicum](https://wordpress.org/support/users/toxicum/). * Plugin Support [leonardoiub](https://wordpress.org/support/users/leonardotamion/) * (@leonardotamion) * [1 year, 11 months ago](https://wordpress.org/support/topic/cannot-change-the-contact-data/#post-17890328) * Hello, * thanks for your update. I’ll open the task for the dev team and I’ll let you know. * Plugin Support [leonardoiub](https://wordpress.org/support/users/leonardotamion/) * (@leonardotamion) * [1 year, 10 months ago](https://wordpress.org/support/topic/cannot-change-the-contact-data/#post-17907307) * Hello, * thanks for your patience. * I talked with the dev team and they reported that behavior is related to the logic of Complianz. If users use a Complianz shortcode, they are essentially using documents generated by Complianz and, as a result, can access and modify all the information independently. * You can do it by following these guides: - Terms and Conditions -> [https://complianz.io/editing-terms-conditions/](https://complianz.io/editing-terms-conditions/) - Withdrawal form template -> [https://complianz.io/edit-withdrawal-form-template/](https://complianz.io/edit-withdrawal-form-template/) - Legal documents -> [https://complianz.io/editing-legal-documents/](https://complianz.io/editing-legal-documents/) * Thanks again for all the information provided but that is not considered a bug. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Cannot change the contact data’ is closed to new replies. * ![](https://ps.w.org/complianz-gdpr/assets/icon-256x256.png?rev=2881064) * [Complianz - GDPR/CCPA Cookie Consent](https://wordpress.org/plugins/complianz-gdpr/) * [Frequently Asked Questions](https://wordpress.org/plugins/complianz-gdpr/#faq) * [Support Threads](https://wordpress.org/support/plugin/complianz-gdpr/) * [Active Topics](https://wordpress.org/support/plugin/complianz-gdpr/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/complianz-gdpr/unresolved/) * [Reviews](https://wordpress.org/support/plugin/complianz-gdpr/reviews/) * 7 replies * 2 participants * Last reply from: [leonardoiub](https://wordpress.org/support/users/leonardotamion/) * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/cannot-change-the-contact-data/#post-17907307) * Status: resolved