Title: Cannot change password
Last modified: March 24, 2023

---

# Cannot change password

 *  Resolved [geront](https://wordpress.org/support/users/geront/)
 * (@geront)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/cannot-change-password-3/)
 * I am using the Newspaper theme. When I receive a password reset email with Wordfence
   activated, and there is an error when setting a new password. I keep getting 
   an error message on WordPress’ password reset page asking me to reset my password.
   If I activate Wordfence, this process works without any problems. How to solve
   this problem?
 * [Image is here](https://ibb.co/HrGK37N)

Viewing 1 replies (of 1 total)

 *  [wfjoshc](https://wordpress.org/support/users/wfjoshc/)
 * (@wfjoshc)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/cannot-change-password-3/#post-16599830)
 * Hi [@geront](https://wordpress.org/support/users/geront/)
 * Thanks for reaching out!
 * I recommend checking for a plugin or theme conflict. To do this, you can disable
   your other plugins on the site one at a time and test, or alternatively, use 
   the Health Check & Troubleshooting plugin ([https://wordpress.org/plugins/health-check/](https://wordpress.org/plugins/health-check/)).
   That is a plugin you will need to install from the Plugins > Add New area.
 * If you use the Health Check & Troubleshooting plugin, you can troubleshoot the
   site with just Wordfence enabled and the changes are only seen in the back end
   and not to visitors.
 * After downloading that, in the plugins section under Health Check & Troubleshooting
   you’ll see “Troubleshoot”. Click that and you’ll be in Troubleshooting Mode, 
   which you will see a Troubleshooting Mode button in the top admin bar, which 
   lets you know you are actively troubleshooting. (Note about that: Clicking Disable
   Troubleshooting mode in that area will turn off troubleshooting when you’re done
   testing for the conflict at the end.)
 * With Troubleshooting mode active, in the plugins section, you will see Enable
   while troubleshooting under all your plugins. Click Enable while troubleshooting
   under Wordfence, and your site on the backend will act as only Wordfence is enabled.
   Keep in mind, this doesn’t always rule out plugin conflicts, however, it can 
   a good portion of the time.
 * Once you enable the troubleshooting with Wordfence, go over to the Wordfence 
   plugin and check to see if the issues continue.
 * If they do continue, then we need to look elsewhere.
 * If things are working now, then you can go back to the plugins section and start
   from the top and click Enable while Troubleshooting under the plugins, one at
   a time. In between enabling multiple plugins, be sure to go back and test Wordfence
   is still functioning. That will narrow it down.
 * Also, from the top on the admin bar where we see Troubleshooting Mode. Hover 
   over that with your mouse and check to see if a default theme is selected (if
   you have one installed). It is also good to rule out the theme. Keep in mind,
   these changes will not change the way the site looks to visitors.
 * We always recommend making a site backup prior to installing new plugins, in 
   case there would be an issue.
 * Please let me know if you have any questions.
 * Thanks,
 * Joshua

Viewing 1 replies (of 1 total)

The topic ‘Cannot change password’ is closed to new replies.

 * ![](https://ps.w.org/wordfence/assets/icon.svg?rev=2070865)
 * [Wordfence Security - Firewall, Malware Scan, and Login Security](https://wordpress.org/plugins/wordfence/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wordfence/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wordfence/)
 * [Active Topics](https://wordpress.org/support/plugin/wordfence/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wordfence/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wordfence/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [wfjoshc](https://wordpress.org/support/users/wfjoshc/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/cannot-change-password-3/#post-16599830)
 * Status: resolved