Title: Cannot backup to zip
Last modified: September 1, 2016

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# Cannot backup to zip

 *  Resolved [AzureDesigns](https://wordpress.org/support/users/azuredesigns/)
 * (@azuredesigns)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-backup-to-zip/)
 * Hi
 * I am trying to do a backup but it won’t allow me to backup to Zip
    Disabled due
   to missing Zip Archive PHP class.
 * Any ideas? Please I need urgent assistance
 * [https://wordpress.org/plugins/backupwordpress/](https://wordpress.org/plugins/backupwordpress/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Contributor [Katrina “Kat” Moody](https://wordpress.org/support/users/katmoody/)
 * (@katmoody)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-backup-to-zip/#post-7677864)
 * Hi there –
 * I’m sorry for the trouble you’re having. Is that the exact error you’re getting?
   Have you tried uninstalling ad reinstalling the plugin from the repository? It
   almost sounds like there could be a file missing or corrupted within the ZipArchive
   directory.
 * Kat
 *  Thread Starter [AzureDesigns](https://wordpress.org/support/users/azuredesigns/)
 * (@azuredesigns)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-backup-to-zip/#post-7677885)
 * Hi Kat, thanks for your response. I have deleted and re-installed and still get
   the – Disabled due to missing ZipArchive PHP class.
 * On the add a new job page, the zip button is grey so I cannot select it and has
   the above written below it.
 * Any more ideas would be greatly appreciated.
 * The site was hacked recently so it could be due to that. I ran the Sucuri – Website
   Malware and Security Scanner and it has come up clean.
 * I have also run Theme Authenticity checker and it also came up clean.
 * So I’m really lost. I need to backup the site before this happens again.
 * [http://www.umhlaliclub.co.za](http://www.umhlaliclub.co.za)
 *  Plugin Contributor [Katrina “Kat” Moody](https://wordpress.org/support/users/katmoody/)
 * (@katmoody)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-backup-to-zip/#post-7677902)
 * I think the ZipArchive class is actually defined in our plugin, so I’m wondering
   if the plugin files were affected by the issues you had with your site.
 * Try this – download (from here) a new copy of the plugin and then log into the
   site over FTP to extract and replace the plugin files. That should replace any
   files that might be missing.
 * Let me know if that works. If it doesn’t – are you able to enable support and
   send me a request with additional information through there?
 * Thanks,
    Kat
 *  Thread Starter [AzureDesigns](https://wordpress.org/support/users/azuredesigns/)
 * (@azuredesigns)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-backup-to-zip/#post-8137986)
 * Hi Kat
 * Thank you so much for your assistance. The problem resolved itself when the company
   hosting moved the site from one server to another. All is working now.
 * Many thanks
    Lisa
 *  Plugin Contributor [Katrina “Kat” Moody](https://wordpress.org/support/users/katmoody/)
 * (@katmoody)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-backup-to-zip/#post-8150027)
 * Great to hear! I love happy endings!
 * Kat
    -  This reply was modified 9 years, 9 months ago by [Katrina "Kat" Moody](https://wordpress.org/support/users/katmoody/).
 *  Thread Starter [AzureDesigns](https://wordpress.org/support/users/azuredesigns/)
 * (@azuredesigns)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-backup-to-zip/#post-8154038)
 * Me too 😉

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Cannot backup to zip’ is closed to new replies.

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## Tags

 * [resolved](https://wordpress.org/support/topic-tag/resolved/)
 * [zip](https://wordpress.org/support/topic-tag/zip/)

 * 6 replies
 * 2 participants
 * Last reply from: [AzureDesigns](https://wordpress.org/support/users/azuredesigns/)
 * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-backup-to-zip/#post-8154038)
 * Status: resolved