Title: Cannot backup
Last modified: July 25, 2021

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# Cannot backup

 *  Resolved [createpop](https://wordpress.org/support/users/createpop/)
 * (@createpop)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/cannot-backup-2/)
 * Hi,
 * I couldn’t have completed a back up for a week.
    I have tried normal back up 
   and incremental one. Neither works. Log file is below. [https://www.dropbox.com/s/6e8957i86270k8o/log.dacdbec5909b%20%282%29.txt?dl=0](https://www.dropbox.com/s/6e8957i86270k8o/log.dacdbec5909b%20%282%29.txt?dl=0)
   What is the problem?
 * Thank you for your support in advance.
    -  This topic was modified 4 years, 9 months ago by [createpop](https://wordpress.org/support/users/createpop/).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/cannot-backup-2/#post-14699894)
 * Hi,
 * The log shows that you are using the old version. Please update to latest 1.16.59.
 * Also, could you try to reduce the backup archive split size? This will split 
   the backup into smaller, more manageable files.
 * To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab,
   and find the ‘split backups every’ option. Set this to 50Mb save your settings
   and run a new process.
 * If the issue persists, please ask your hosts/server admin to investigate their
   PHP error logs. These logs should contain more information on the exact issue
   that is causing the backup process to halt.
 * Kind Regards,
    Bryle
 *  Thread Starter [createpop](https://wordpress.org/support/users/createpop/)
 * (@createpop)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/cannot-backup-2/#post-14704281)
 * Hi Bryle,
 * Thank you for your reply.
    My updraftplus is ver.2.16.59.25, the latest one.
 * I tried to make a new backup with 50MB instead of 400MB.
    However, the error 
   has always occurred so far. Then, I tried incremental backup. The message shows
   the backup(about 40GB) successfully completed, while the bottom shows not finished.
   [https://gyazo.com/437c6ae7db44231336549d49b5357fd2](https://gyazo.com/437c6ae7db44231336549d49b5357fd2)
 * Did I complete the backup or fail?
    I also attached the log. [https://www.dropbox.com/s/tyzgnah2c7dqpjn/log.6e7adf6bf32e.txt?dl=0](https://www.dropbox.com/s/tyzgnah2c7dqpjn/log.6e7adf6bf32e.txt?dl=0)
 * Please help me.
    Thanks!
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/cannot-backup-2/#post-14704536)
 * Hi,
 * Thanks for the information. I can see that you have the premium version and you
   should contact us through [this form](https://updraftplus.com/paid-support-requests/).
   As this forum is for the free users only.
 * Please just copy your message to the form.
 * Apologies for the inconvenience.
 * Thanks,
    Bryle
 *  Thread Starter [createpop](https://wordpress.org/support/users/createpop/)
 * (@createpop)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/cannot-backup-2/#post-14708420)
 * Hi Bryle,
 * Okay, I’ll repost there.
    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Cannot backup’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
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 * 4 replies
 * 2 participants
 * Last reply from: [createpop](https://wordpress.org/support/users/createpop/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/cannot-backup-2/#post-14708420)
 * Status: resolved