Title: Cannot authenticate using API Key -cannot get past ‘refreshing API’
Last modified: October 27, 2016

---

# Cannot authenticate using API Key -cannot get past ‘refreshing API’

 *  Resolved [proteuseng](https://wordpress.org/support/users/proteuseng/)
 * (@proteuseng)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-authenticate-using-api-key-cannot-get-past-refreshing-api/)
 * I have contacted IDX Broker support and confirmed that my API Authentication 
   Key is working properly – however when I enter the API key to have it authenticate
   under IMPress ‘Initial Settings’, it stays in ‘refreshing API’ state
 * I confirmed with IT that ports are open and info is being sent out, but nothing
   is coming back. We disabled security plugins and firewall settings to make sure
   it wasnt anything on our end blocking communication and can confirm that we are‘
   open’ on our end.
 * Any troubleshooting or insight is appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [agentevolution](https://wordpress.org/support/users/agentevolution/)
 * (@agentevolution)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-authenticate-using-api-key-cannot-get-past-refreshing-api/#post-8368168)
 * Please send an email to [help@idxbroker.com](https://wordpress.org/support/topic/cannot-authenticate-using-api-key-cannot-get-past-refreshing-api/help@idxbroker.com?output_format=md)
   with the following information:
 * 1. The domain on your IDX account
    2. Screen-shot of the issue 3. Version of 
   WordPress 4. The hosting company you use
 * We can do a little research on this side to see if there is anything we can determine.
   This does sound like blocked communications. However, it’s worth looking at further.
 *  Thread Starter [proteuseng](https://wordpress.org/support/users/proteuseng/)
 * (@proteuseng)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-authenticate-using-api-key-cannot-get-past-refreshing-api/#post-8376565)
 * We see this on the server logs:
 * [Mon Oct 31 14:02:39 2016] [error] [client xxx] PHP Fatal error: Call to undefined
   function IDX\\curl_init() in /var/www/wordpress/wp-content/plugins/
    idx-broker-
   platinum/idx/idx-api.php on line 451, referer: /wp-admin/admin.php?page=idx-broker
 * I removed IP and hostname
    -  This reply was modified 9 years, 6 months ago by [proteuseng](https://wordpress.org/support/users/proteuseng/).
 *  Thread Starter [proteuseng](https://wordpress.org/support/users/proteuseng/)
 * (@proteuseng)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-authenticate-using-api-key-cannot-get-past-refreshing-api/#post-8376650)
 * We got it to work by installing the undefined function being called out in that
   line.
 * Should be good to go for now! Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cannot authenticate using API Key -cannot get past ‘refreshing API’’ 
is closed to new replies.

 * ![](https://ps.w.org/idx-broker-platinum/assets/icon-256x256.png?rev=2794279)
 * [IMPress for IDX Broker](https://wordpress.org/plugins/idx-broker-platinum/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/idx-broker-platinum/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/idx-broker-platinum/)
 * [Active Topics](https://wordpress.org/support/plugin/idx-broker-platinum/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/idx-broker-platinum/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/idx-broker-platinum/reviews/)

## Tags

 * [api key](https://wordpress.org/support/topic-tag/api-key/)
 * [authentication](https://wordpress.org/support/topic-tag/authentication/)
 * [Setup](https://wordpress.org/support/topic-tag/setup/)

 * 3 replies
 * 2 participants
 * Last reply from: [proteuseng](https://wordpress.org/support/users/proteuseng/)
 * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-authenticate-using-api-key-cannot-get-past-refreshing-api/#post-8376650)
 * Status: resolved