Support » Plugin: Pardot » Cannot Authenticate

  • Hello,

    We’ve been trying to authenticate the Pardot Plug in on our website but appears to not really want to authenticate no matter what we try.looked through all the forums which had this same issue and tried seemingly everything but it doesn’t seem to work. Triple checked username/passwords/API and all seems to be in order. Created a pardot only user, reset passwords clear cache and reset settings and still having issues in verifying.

    Spoken with pardot support and checked if we were able to log in directly to the pardot site which we were successful so really not understanding the issue.

    IPs are whitelisted also…We have checked the Http request and getting this response:-

    {
    “errors”: {
    “http_request_failed”: [
    “cURL error 35: Unknown SSL protocol error in connection to pi.pardot.com:443 ”
    ]
    },
    “error_data”: []
    }

    Would appreciate the help thank you.

Viewing 1 replies (of 1 total)
  • Plugin Author Cliff Seal

    (@cliffseal)

    Hey @ogilbert,

    I would check with your hosting company on this. My understanding is that this is caused by an older SSL version on your server that’s incompatible with Pardot’s API.

Viewing 1 replies (of 1 total)
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