Title: Cannot add header image
Last modified: November 12, 2016

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# Cannot add header image

 *  Resolved [Yogar](https://wordpress.org/support/users/yogar/)
 * (@yogar)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-add-header-image/)
 * Hi
 * I am using theme Twenty Sixteen on a new installation of WordPress on Windows
   Server 2012R2. I have not installed any plugins.
 * I am unable to add a header image. This is what I did:
 * Appearance->Header->Header Image->Add New Image
    Select the image in the Media
   Library. Click Select and Crop The image is not displayed in Crop Image – page
   is blank apart from a message “Image crop area preview. Required mouse interaction”.
   Select and Crop is the only available button and it does nothing.
 * Any ideas?
 * Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-add-header-image/#post-8427712)
 * I recommend asking in this theme’s dedicated support sub-forum for better results
   so its developers and users can help you with this:
    [https://wordpress.org/support/theme/twentysixteen](https://wordpress.org/support/theme/twentysixteen)
 *  Thread Starter [Yogar](https://wordpress.org/support/users/yogar/)
 * (@yogar)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-add-header-image/#post-8430333)
 * Hi, this isn’t a theme-related problem. I get the same issue if I swap themes
   to Twenty Fifteen and Twenty Fourteen.
 * I have also now discovered that menus aren’t working either: I can create a menu
   but it doesn’t display.
 * It suggests to me that something isn’t configured correctly. I didn’t get any
   errors during installation.
 *  Thread Starter [Yogar](https://wordpress.org/support/users/yogar/)
 * (@yogar)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-add-header-image/#post-8431117)
 * Turns out the problem was folder permissions.
 * I granted write permission to local users to the wp-content\uploads folder and
   that sorted it.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cannot add header image’ is closed to new replies.

## Tags

 * [header image](https://wordpress.org/support/topic-tag/header-image/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [Yogar](https://wordpress.org/support/users/yogar/)
 * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-add-header-image/#post-8431117)
 * Status: resolved

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