Title: Cannot add Featured Image
Last modified: August 20, 2016

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# Cannot add Featured Image

 *  Resolved [jcmosquera](https://wordpress.org/support/users/jcmosquera/)
 * (@jcmosquera)
 * [13 years, 8 months ago](https://wordpress.org/support/topic/cannot-add-featured-image/)
 * I’m using WPExplorer’s Office Theme v1.9, but this error happens when I switch
   Twenty Ten also, so it’s not theme related.
 * Every time I try to add a Featured image on any page or post, and click on the
   Add Featured Image link, the pop-up window appears like normal. But it comes 
   up blank! There’s no way for me to add any featured image on the site this way.
 * I did’t try on earlier WP versions since I just installed the latest and installed
   the theme and tried it like so, but I’ve read that version 3.4.1 has some issues
   regarding this.
 * Any thoughts?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [kmessinger](https://wordpress.org/support/users/kmessinger/)
 * (@kmessinger)
 * [13 years, 8 months ago](https://wordpress.org/support/topic/cannot-add-featured-image/#post-2981323)
 * WPExplorer’s Office Theme v1.9 is a premium theme. You will find support here,
   [http://support.envato.com/](http://support.envato.com/)
 *  Thread Starter [jcmosquera](https://wordpress.org/support/users/jcmosquera/)
 * (@jcmosquera)
 * [13 years, 8 months ago](https://wordpress.org/support/topic/cannot-add-featured-image/#post-2981324)
 * Yep, I know. But as I said, this also happens with Twenty Ten and Twenty Eleven
   Themes.
 * I’ve also read other people with other themes having this issue so maybe someone
   has a suggestion.
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [13 years, 8 months ago](https://wordpress.org/support/topic/cannot-add-featured-image/#post-2981345)
 * Have you tried:
 * – deactivating **all** plugins to see if this resolves the problem. If this works,
   re-activate the plugins one by one until you find the problematic plugin(s).
 * – switching to the Twenty Eleven theme to rule out any theme-specific problems.
 * – [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)
   by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause
   problems.
 * – re-uploading all files & folders – **except** the wp-content folder – from 
   a **fresh** download of WordPress.
 *  Thread Starter [jcmosquera](https://wordpress.org/support/users/jcmosquera/)
 * (@jcmosquera)
 * [13 years, 8 months ago](https://wordpress.org/support/topic/cannot-add-featured-image/#post-2981396)
 * I re-uploaded once more all files and it worked.
 * Seems my auto-update which installed version 3.4.1 came corrupted or something.
 * Thanks for the replies!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Cannot add Featured Image’ is closed to new replies.

## Tags

 * [add](https://wordpress.org/support/topic-tag/add/)
 * [image](https://wordpress.org/support/topic-tag/image/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [jcmosquera](https://wordpress.org/support/users/jcmosquera/)
 * Last activity: [13 years, 8 months ago](https://wordpress.org/support/topic/cannot-add-featured-image/#post-2981396)
 * Status: resolved

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