Title: Cannot add Areas
Last modified: September 2, 2021

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# Cannot add Areas

 *  Resolved [sebastianhodapp](https://wordpress.org/support/users/sebastianhodapp/)
 * (@sebastianhodapp)
 * [5 years ago](https://wordpress.org/support/topic/cannot-add-areas/)
 * Hi,
 * Just installed the Free Version to test it out, but unfortunately it’s not working:
 * I can’t add any area as the button “Add another Area” is not shown nor is the
   first initial “Clickable Area #1” shown in the Hotspots Area section.
 * Any advise?

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Contributor [Draw Attention Support](https://wordpress.org/support/users/wpdrawattention/)
 * (@wpdrawattention)
 * [5 years ago](https://wordpress.org/support/topic/cannot-add-areas/#post-14833607)
 * Hello [@sebastianhodapp](https://wordpress.org/support/users/sebastianhodapp/)
 * Sorry to hear you’re having trouble getting started 🙁 Could you try following
   the instructions on this guide and see if that helps – [https://wpdrawattention.com/document/disabling-3rd-party-scripts/](https://wpdrawattention.com/document/disabling-3rd-party-scripts/)
 * Let us know,
    Natalie G
 *  Thread Starter [sebastianhodapp](https://wordpress.org/support/users/sebastianhodapp/)
 * (@sebastianhodapp)
 * [5 years ago](https://wordpress.org/support/topic/cannot-add-areas/#post-14834714)
 * Hi,
 * and sorry for my ignorance. Should have provided a bit more background :-/
 * I only get one Javascript-Error:
    `WebSocket connection to 'wss://public-api.
   wordpress.com/pinghub/wpcom/me/newest-note-data' failed:`
 * Even with option “&da_disable_third_party_js=1”.
 * There are also no missing ressources shown.
 * BR,
    Sebastian
 *  Plugin Contributor [Draw Attention Support](https://wordpress.org/support/users/wpdrawattention/)
 * (@wpdrawattention)
 * [5 years ago](https://wordpress.org/support/topic/cannot-add-areas/#post-14836482)
 * [@sebastianhodapp](https://wordpress.org/support/users/sebastianhodapp/)
 * Thanks for sharing more details. We’ve never seen that error before, is your 
   site hosted on wordpress.com?
 * Let us know
 *  Thread Starter [sebastianhodapp](https://wordpress.org/support/users/sebastianhodapp/)
 * (@sebastianhodapp)
 * [5 years ago](https://wordpress.org/support/topic/cannot-add-areas/#post-14836572)
 * No,
 * It‘s hosted on a privat webspace.
 * BR,
    Sebastian
 *  Plugin Contributor [Draw Attention Support](https://wordpress.org/support/users/wpdrawattention/)
 * (@wpdrawattention)
 * [5 years ago](https://wordpress.org/support/topic/cannot-add-areas/#post-14836931)
 * [@sebastianhodapp](https://wordpress.org/support/users/sebastianhodapp/)
 * It doesn’t seem like that error is related to Draw Attention then. Instead, let’s
   have you continue troubleshooting since this issue is likely being caused by 
   a theme or plugin conflict.
 * We recommend that you do these on a staging site if possible or make sure to 
   create a backup on your live site before trying these steps.
 * 1) See if it’s a plugin conflict with Plugin Detective – [https://wordpress.org/plugins/plugin-detective/](https://wordpress.org/plugins/plugin-detective/)
   
   2) See if it’s a theme conflict by switching to a default WordPress theme.
 * Plugin Detective has a process to help you quickly identify which plugin might
   be causing the problem. Once you start Plugin Detective, just mark Draw Attention
   and Plugin Detective as a “required plugin” for the test and navigate to the 
   page where you’re having issues. Plugin Detective will deactivate all the other
   plugins on your site and you can confirm that Draw Attention is working properly.
 * Let us know what you find out,
    Natalie G
 *  Thread Starter [sebastianhodapp](https://wordpress.org/support/users/sebastianhodapp/)
 * (@sebastianhodapp)
 * [5 years ago](https://wordpress.org/support/topic/cannot-add-areas/#post-14838963)
 * Thanks for the guidance!
 * I managed to identify the rot cause: The plugin “EverlightBox” was causing the
   issues. Once deactivated, your DrawAttention is working like a charm!
 * BR,
    Sebastian

Viewing 6 replies - 1 through 6 (of 6 total)

 The topic ‘Cannot add Areas’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [sebastianhodapp](https://wordpress.org/support/users/sebastianhodapp/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/cannot-add-areas/#post-14838963)
 * Status: resolved