WD Manager will not function

  • Resolved kencooperjr

    (@kencooperjr)


    6 years, 1 month ago

    Downloaded and paid $15 for the Photo Gallery addon WD-manager.zip on 2/23/2018 at 10:08 PM.

    Was able to use it and export Photo Gallery files to photo-gallery_20180224 041559.zip.

    The domain I used it on was kencooperjr.com. That domain has been terminated as I have loaded an updated version of this website using Genesis and its domain name is also kencooperjr.com

    I have uploaded/activated the Photo Gallery plugin and imported the posts that use it – no problems. Then uploaded the paid for WD-Manager.zip addon, installed/ activated it three times but I still cannot get WD Manager to recognize the addon it says “You don’t have any purchased add-ons to be installed. Check our paid add-ons here”. As mentioned above I just bought the addon 6 days ago. I did have some issues in using it when I first installed it but did get the export to work. I now need to import the Photo Gallery files and cannot do it.

    Please tell me what needs to be done to fix this thing.

    Thanks – Ken

    • This topic was modified 6 years, 1 month ago by kencooperjr.
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  • Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    6 years, 1 month ago

    Hi,

    Please, note that in the WordPress.org forum we are replying to the free product related question only. For the questions regarding the Premium version, please contact our support team using the following email address: support@web-dorado.com

    Thanks. Have a nice day.

Viewing 1 replies (of 1 total)
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