Cannot access website or admin page

  • Resolved cindylegate

    (@cindylegate)


    10 years, 5 months ago

    I am not able to access my website or the admin page of my website. When I attempt to go to my website, http://lacindalegate.net/, or my admin page, http://lacindalegate.net/wp-admin/, I get a blank white page for both on my Chrome browser and HTTP 500 error message on the Explorer browser. The last thing I did on my admin page was update a plugin. I believe it was related to an SEO plugin. I checked the cPanel at Bluehost and it shows that everything is fine. I have cleared the cache & cookies on both browsers, which did not help. Can you help me? If you can’t get this resolved, can you reset it and I will rebuild it. Fortunately, I was not anywhere near finished building it anyway, so it will not be a big deal.

Viewing 4 replies - 1 through 4 (of 4 total)
  • esmi

    (@esmi)

    10 years, 5 months ago

    Try checking your site’s error logs for a more specific error message. Your hosts should be able to help you accessing your site’s error logs.

    riskamudrika

    (@riskamudrika)

    10 years, 5 months ago

    Deactivate your plugins through ftp, rename your plugins folder to plugins-xxx and try to access your site

    Thread Starter cindylegate

    (@cindylegate)

    10 years, 5 months ago

    Here is what I found:

    /home2/lacindal/public_html/wp-admin/error_log:
    [14-Nov-2013 03:25:24] PHP Parse error: syntax error, unexpected ‘:’ in /home2/lacindal/public_html/wp-content/plugins/seoslides/includes/SEOSlides_Converter.php on line 256

    /home2/lacindal/public_html/error_log:
    [15-Nov-2013 03:03:37] PHP Parse error: syntax error, unexpected ‘:’ in /home2/lacindal/public_html/wp-content/plugins/seoslides/includes/SEOSlides_Converter.php on line 256

    Thread Starter cindylegate

    (@cindylegate)

    10 years, 5 months ago

    Bluehost just solved my problem! Thanks anyway.

Viewing 4 replies - 1 through 4 (of 4 total)
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