Title: Cannot access via FTP
Last modified: June 4, 2017

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# Cannot access via FTP

 *  [catalinciubotariu](https://wordpress.org/support/users/catalinciubotariu/)
 * (@catalinciubotariu)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/cannot-access-via-ftp/)
 * Hello,
 * I’m trying to help a friend with the updates to 4.7.5, I’m getting “Could not
   create directory. Installation Failed”. I understood it’s something related to
   directories permissions but I cannot check because I don’t have FTP access. I’m
   getting “Response: 530 Login authentication failed”. The person owning the site
   didn’t access it via FTP, at least he didn’t do it.
 * Could you please let me know what should I do? Since automatic update it’s not
   working, I need to do it manually but without FTP access I’m stuck.
 * Thank you in advance for your help.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [sinip](https://wordpress.org/support/users/sinip/)
 * (@sinip)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/cannot-access-via-ftp/#post-9195409)
 * Contact hosting provider where that website is hosted and obtain FTP credentials.
 *  [jordanwpcom](https://wordpress.org/support/users/jordanwpcom/)
 * (@jordanwpcom)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/cannot-access-via-ftp/#post-9195640)
 * Hey [@catalinciubotariu](https://wordpress.org/support/users/catalinciubotariu/),
 * To add to that…
 * The WordPress updater from within WordPress uses the same type of FTP connection
   you would need to manually upgrade using an FTP client, like Filezilla.
    It is
   very likely that the upgrades from within WordPress are failing because WordPress
   does not have the correct FTP credentials set or the folder permissions are not
   setup correctly.
 * Unfortunately, the only way to make the upgrade is to contact the hosting provider
   and obtain the correct FTP host and login to move forward.
 * If after you get the proper FTP credentials you are still having issues, feel
   free to post a follow-up here 🙂
 *  Thread Starter [catalinciubotariu](https://wordpress.org/support/users/catalinciubotariu/)
 * (@catalinciubotariu)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/cannot-access-via-ftp/#post-9195849)
 * Hi jordanwpcom,
 * I had the impression that wordpress is hosting the website but apparently not.
   My confusion, thanks for letting me know.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cannot access via FTP’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 3 participants
 * Last reply from: [catalinciubotariu](https://wordpress.org/support/users/catalinciubotariu/)
 * Last activity: [8 years, 11 months ago](https://wordpress.org/support/topic/cannot-access-via-ftp/#post-9195849)
 * Status: not resolved

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