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Cannot access site or wp-admin (6 posts)

  1. mattjazz
    Member
    Posted 1 year ago #

    Hi
    I recently updated a couple of widgets on my site http://www.thelocalgallery.co.uk and since doing so, I can no longer access the website, or the wp-admin page.
    This is the message that is displayed, and I cannot get in.

    Fatal error: Cannot redeclare widget_twidget() (previously declared in /home/content/51/9153451/html/wp-content/plugins/twitter-widget/twitter-widget.php:21) in /home/content/51/9153451/html/wp-content/plugins/twitter-widget/twitter-widget.php on line 21

    Can anyone please help?
    Thanks

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    FTP into your site (or whatever file management application your host provides) & delete the wp-content/plugins/twitter-widget folder.

  3. mattjazz
    Member
    Posted 1 year ago #

    THanks, but I'm not sure how I can do that. I do not have the FTP details

  4. Augustin56
    Member
    Posted 1 year ago #

    Do you have a current backup of your site? If so, try restoring the backup.

    If not, have you tried using FTP (like FileZilla or a similar program) to go in and rename the plugin folders?

  5. mattjazz
    Member
    Posted 1 year ago #

    I do not have a backup, no :(

    What are the FTP details that I would use to go in and rename folders etc?

    Thanks again for any help - I am at a loss otherwise, and WP don't offer any direct support.

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    You will need to contact your hosts for assistance with your FTP details.

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