Support » Networking WordPress » Cannot Access Network Admin

  • Resolved Wayne Smith

    (@waynesmith1971)


    When a recently did an automatic upgrade to version 3.1.2 I was unable to access the Network Admin area of my mulisite blog, and try as I might, I still can’t access this area at all.

    I’ve tried completing a manual update instead using the instructions about half way down this page: http://codex.wordpress.org/Upgrading_WordPress

    But that hasn’t resolved the problem, and I’ve also followed these similar instructions for a manual update without success: http://codex.wordpress.org/Upgrading_WordPress_Extended

    As far as I can tell the front end of my site seems to be working fine, and I can access the wp-admin dashboard, but I just can’t go beyond that into the Network Admin. If I try to view any of the following URL’s in my browser, the page never loads and eventually I get the dreaded ‘Internet Explorer cannot display the webpage’ message: (wp-admin/network/)(wp-admin/network/update-core.php)

    Although initially, when I first completed the manual upgrade and visited: (wp-admin/network/upgrade.php) – I did receive a message indicating that my wordpress database needs to be upgraded and to click the link, which I did and received a message confirming the database upgrade had been successful – but I am still unable to access the Network Admin panel

    Does anyone have any suggestions or pointers that may help me to resolve this issue please, any help would be gratefully appreciated.

    Regards,
    Wayne

Viewing 15 replies - 1 through 15 (of 15 total)
  • Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    Turn off all your plugins for starters. Just rename the plugins and mu-plugins folders and try to get in.

    I’ve just tried your suggestion but unfortunately it made no difference, I’m still unable to access anything beyond the wp-admin dashboard.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    Have you tried a different browser?

    Any reason why it may be a browser issue when I can access every other website with no problems – I don’t use other browsers and I’m reluctant to install one without a good reason.

    I’m not convinced this is browser related at all, this is wordpress related.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    Nor am I convinced it’s a browser issue, but IE gives crap error messages 😉 That basically says “An error occurred” and gives you no details!

    And if you work on WebSites, you really need to get over your reluctance. I have IE, FireFox (never used except for testing), Chrome and Safari. Why? Because my visitors use them, and if someone says ‘Hey, this looks like crap on Safari!’ I need to SEE what they’re talking about.

    Sadly, you’re not giving us enough info to really get down and dirty.

    What URL are you going to? Does the URL change in the address bar when you get the error? Have you flushed your browser cache to make sure it’s not your browser hanging onto something (note: this is ALSO why you want to check with a different browser – it could be a corrupt cookie)?

    Look at #s 3 and 4 listed here : http://answers.microsoft.com/en-us/ie/forum/ie8-windows_other/internet-explorer-cannot-display-the-webpage/c8a0b157-820a-4a14-80f3-806ab51717fa

    Both of them reference weird things your browser can do.

    Hello again Ipstenu,
    I followed your advice and installed all the browsers to test against the issue I am currently experiencing, I logged onto the dashboard and then clicked the ‘Update Network’ link at the top of the page and the following are error messages received through each browser; they all indicate a similar problem but I’m not sure how to resolve it.

    Chrome: The webpage has a redirect loop.

    Firefox: The page isn’t redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

    Safari: Safari can’t open the page. Too many redirects occurred.

    Any thoughts how to fix this problem?

    Thanks
    Wayne

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    A redirect loop is much more information than IE gave us! Yay!

    Are you using subdomains or subfolders, and what’s in your /htaccess?

    I’m using subdomains.

    The htaccess file has the following inside it:

    RewriteEngine on
    RewriteCond %{HTTP_HOST} ^myblogportal.co.uk [NC]
    RewriteRule ^(.*)$ http://www.myblogportal.co.uk/$1 [L,R=301]

    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]

    # uploaded files
    RewriteRule ^files/(.+) wp-includes/ms-files.php?file=$1 [L]

    RewriteCond %{REQUEST_FILENAME} -f [OR]
    RewriteCond %{REQUEST_FILENAME} -d
    RewriteRule ^ – [L]
    RewriteRule . index.php [L]

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    Try this instead:

    RewriteEngine on
    # RewriteCond %{HTTP_HOST} ^myblogportal.co.uk [NC]
    # RewriteRule ^(.*)$ http://www.myblogportal.co.uk/$1 [L,R=301]
    
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    
    # uploaded files
    RewriteRule ^files/(.+) wp-includes/ms-files.php?file=$1 [L]
    
    RewriteCond %{REQUEST_FILENAME} -f [OR]
    RewriteCond %{REQUEST_FILENAME} -d
    RewriteRule ^ - [L]
    RewriteRule . index.php [L]

    The theory: When you installed WP, you had a miss-match of http://www.myblogportal.co.uk AND just plain old myblogportal.co.uk – WordPress is trying to go to myblogportal.co.uk/wp-admin/network and cannot. So TEMPORARILY let us disable that part of the redirect and see if that works.

    Hi,
    Thanks for trying to help me with this. I tried your suggestion with the htaccess file but unfortunately it didn’t seem to make any difference. I changed the code inside the file, uploaded it via FTP, emptied the browser cache and the browsers threw up the following error messages again:

    Internet Explorer:
    Internet explorer cannot display the webpage

    Chrome:
    The web page at http://myblogportal.co.uk/wp-signup.php?new=myblogportal.co.uk has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.

    Firefox:
    irefox has detected that the server is redirecting the request for this address in a way that will never complete.

    Safari:
    Too many redirects occurred trying to open “http://myblogportal.co.uk/wp-signup.php?new=myblogportal.co.uk”. This might occur if you open a page that is redirected to open another page which then is redirected to open the original page.

    Regards,
    Wayne

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    BUT. Now we have a new error.

    The web page at http://myblogportal.co.uk/wp-signup.php?new=myblogportal.co.uk has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.

    See that link? http://myblogportal.co.uk/wp-signup.php?new=myblogportal.co.uk that’s GOOD!

    Look in your wp-config.php file, and tell me what the domain is set to there? Is it myblogportal.co.uk or is there a www in front?

    The only reference to the website name in the wp-config.php file comes almost at the very bottom of the file:

    define( ‘MULTISITE’, true );
    define( ‘SUBDOMAIN_INSTALL’, true );
    $base = ‘/’;
    define( ‘DOMAIN_CURRENT_SITE’, ‘myblogportal.co.uk’ );
    define( ‘PATH_CURRENT_SITE’, ‘/’ );
    define( ‘SITE_ID_CURRENT_SITE’, 1 );
    define( ‘BLOG_ID_CURRENT_SITE’, 1 );

    I have no idea if this helps in any way

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    Yeah define( 'DOMAIN_CURRENT_SITE', 'myblogportal.co.uk' ); was what I was thinking about. No www there.

    Put one in. Then try to get to your network admin.

    Problem solved.

    I have no idea how you did it or how you know what to look for, but that did the trick and I can now access the Network Admin area of my multisite again.

    Thank you very much for your help, it really is appreciated.

    Kind Regards,
    Wayne

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    I was correct about the mismatch 🙂 just wrong on where it was 😉 glad it’s working now!

Viewing 15 replies - 1 through 15 (of 15 total)
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