Title: Cannot access my admin panel Last modified: August 21, 2016 --- # Cannot access my admin panel * Resolved [AudieM](https://wordpress.org/support/users/audiem/) * (@audiem) * [12 years, 5 months ago](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/) * Hello, * For a mysterious reason, I cannot access the admin panel of my website (www.madameaimee. fr). I didn’t do anything special (bought & installed a new theme – SimpleMag, not a wordpress.org one – on Nov. 2, but it’s been working quite well for the last 5 days…), and yesterday, the panel was working just fine, so I really don’t understand what might have happened. And the website is working too. I’m confused. * Is it possible that I did something wrong? Any idea on what I should do to be able to access my panel? (I need to work…) * Thanks. Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/page/2/?output_format=md) [→](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/page/2/?output_format=md) * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 5 months ago](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/#post-4298914) * [http://www.madameaimee.fr/wp-admin](http://www.madameaimee.fr/wp-admin) is working fine for me. * Thread Starter [AudieM](https://wordpress.org/support/users/audiem/) * (@audiem) * [12 years, 5 months ago](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/#post-4298919) * And I forgot… when I asked for a new password to be generated, neither my user name nor email address were recognized. I’m a tiny bit freaking out. * Thread Starter [AudieM](https://wordpress.org/support/users/audiem/) * (@audiem) * [12 years, 5 months ago](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/#post-4298921) * Oups, didn’t see your reply. Uh… is it possible that I have a problem with Safari, then? Because when I enter my user name and my password, it says that they are wrong. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 5 months ago](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/#post-4298922) * Have a look at [http://codex.wordpress.org/Resetting_Your_Password](http://codex.wordpress.org/Resetting_Your_Password) * Thread Starter [AudieM](https://wordpress.org/support/users/audiem/) * (@audiem) * [12 years, 5 months ago](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/#post-4298929) * Can I ask you which method you would advise a complete novice? And will resetting my password make my user name work again, since it’s my user name and my email address that are said to be wrong? And finally is there a reason why it happened? Thanks * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 5 months ago](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/#post-4298932) * I’d recommend using the phpMyAdmin method. * Thread Starter [AudieM](https://wordpress.org/support/users/audiem/) * (@audiem) * [12 years, 5 months ago](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/#post-4299016) * Ok, so I tried it, followed everything to the letter, and I still can’t log in. Should I restart my computer, refresh anything, empty the cache? I don’t know… * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 5 months ago](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/#post-4299017) * > I still can’t log in. * Why? What happens? * Thread Starter [AudieM](https://wordpress.org/support/users/audiem/) * (@audiem) * [12 years, 5 months ago](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/#post-4299019) * It says (in French) : Identifiant non valide. I guess in English “identifiant” can be translated by “username”? Well, it’s not valid. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 5 months ago](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/#post-4299020) * Did you check the username whilst you were in Phpmyadmin? * Thread Starter [AudieM](https://wordpress.org/support/users/audiem/) * (@audiem) * [12 years, 5 months ago](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/#post-4299027) * It’s the username I’ve been using since I created my site, so I didn’t change it. Should I change it also? * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 5 months ago](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/#post-4299049) * No. Are there any other users listed in that database table? * Thread Starter [AudieM](https://wordpress.org/support/users/audiem/) * (@audiem) * [12 years, 5 months ago](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/#post-4299052) * No, I’m the only one. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 5 months ago](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/#post-4299053) * Do you have any recent database backups from before this problem began? * Thread Starter [AudieM](https://wordpress.org/support/users/audiem/) * (@audiem) * [12 years, 5 months ago](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/#post-4299056) * Yes. I made one just before installing my new theme about a week ago Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/page/2/?output_format=md) [→](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/page/2/?output_format=md) The topic ‘Cannot access my admin panel’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 24 replies * 2 participants * Last reply from: [AudieM](https://wordpress.org/support/users/audiem/) * Last activity: [12 years, 5 months ago](https://wordpress.org/support/topic/cannot-access-my-admin-panel-1/page/2/#post-4299081) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics