Title: CANNOT ACCESS – etoilewebdesign.com
Last modified: December 4, 2021

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# CANNOT ACCESS – etoilewebdesign.com

 *  [goneagainstudios](https://wordpress.org/support/users/goneagainstudios/)
 * (@goneagainstudios)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/cannot-access-etoilewebdesign-com/)
 * Hi,
 * I am trying to purchase Ultimate FAQ – WordPress FAQ and Accordion Plugin but
   I cannot access [https://www.etoilewebdesign.com/plugins/ultimate-faq/](https://www.etoilewebdesign.com/plugins/ultimate-faq/)
   to pay for the licence.
 * Returning:
    This site can’t be reached [http://www.etoilewebdesign.com](http://www.etoilewebdesign.com)
   took too long to respond.
 * Other websites working perfectly fine.
 * Can you please investigate into this? As my trial has ended and I am relying 
   on this feature as an important part of my website.
 * Thanks.
 * Gavin
    -  This topic was modified 4 years, 4 months ago by [goneagainstudios](https://wordpress.org/support/users/goneagainstudios/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-access-etoilewebdesign-com%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [robertsanair](https://wordpress.org/support/users/robertsanair/)
 * (@robertsanair)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/cannot-access-etoilewebdesign-com/#post-15132914)
 * This downtime for this service has also broken the Administration section of 
   my WordPress website.
 * It was making there be massive wait-times before pages would load inside of WordPress
   Admin. This was discovered by NewRelic:
 * [img]https://i.imgur.com/g9Z8puv.png[/img]
 * And from my own computer right now I straight up can’t access it:
 *     ```
       ╭─ ~ 21-12-05 - 14:13:31 [130]
       ╰─○ http http://www.etoilewebdesign.com/
   
       http: error: ConnectionError: ('Connection aborted.', ConnectionResetError(54, 'Connection reset by peer')) while doing a GET request to URL: http://www.etoilewebdesign.com/
   
       ╭─ ~ 21-12-05 - 14:14:55 [1]
       ╰─○
       ```
   
 * I have had to disable the plugin to make my Admin section responsive again.
 *  [robertsanair](https://wordpress.org/support/users/robertsanair/)
 * (@robertsanair)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/cannot-access-etoilewebdesign-com/#post-15134303)
 * The image was:
 * ![](https://i0.wp.com/i.imgur.com/g9Z8puv.png?ssl=1)
 *  Thread Starter [goneagainstudios](https://wordpress.org/support/users/goneagainstudios/)
 * (@goneagainstudios)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/cannot-access-etoilewebdesign-com/#post-15134477)
 * Hi Robert,
 * Yes, I also experienced this issue spent hours trying to resolve the problem.
   Turned out to be the Ultimate FAQ trial plugin that was causing the frustrating
   load times and not so much the Ultimate FAQ plugin.
 * But regardless might have to find a new FAQ plug as I still cannot access their
   site to pay. Tried messaging them on Facebook and no response.
 *  Plugin Support [jaysupport](https://wordpress.org/support/users/jaysupport/)
 * (@jaysupport)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/cannot-access-etoilewebdesign-com/#post-15136722)
 * Hi Gavin and Robert,
 * Thanks for letting us know about this and the effect it had on your site. I apologize
   for the trouble.
 * We’re currently looking into it (via the logs, etc. and in contact with our hosting
   provider) to determine the cause, which should hopefully allow us to make any
   such occurrence in the future less impactful.
 * This being said, as Gavin referenced, this is an issue with the add-on plugin
   for the trial of the premium version, which is downloaded separately from our
   site (and not from WordPress.org), and not this plugin that is available on WordPress.
   org. This plugin (available on WordPress.org and for which this support forum
   is intended) has zero communication with our website and, as such, would be unaffected
   by any such downtime.
 * Given that you are discussing the premium version of this plugin (and/or its 
   trial), which is prohibited in these forums ([https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)),
   as well as a completely separate plugin (not the one this support forum is for),
   please contact us via our support center ([https://www.etoilewebdesign.com/support-center/](https://www.etoilewebdesign.com/support-center/))
   or email (as you have already done Robert) for discussion of this matter.
 * Thank you!
    -  This reply was modified 4 years, 4 months ago by [jaysupport](https://wordpress.org/support/users/jaysupport/).

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘CANNOT ACCESS – etoilewebdesign.com’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-faqs/assets/icon-128x128.png?rev=1803957)
 * [Ultimate FAQ Accordion Plugin](https://wordpress.org/plugins/ultimate-faqs/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-faqs/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-faqs/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-faqs/unresolved/)
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## Tags

 * [website issues](https://wordpress.org/support/topic-tag/website-issues/)

 * 4 replies
 * 3 participants
 * Last reply from: [jaysupport](https://wordpress.org/support/users/jaysupport/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/cannot-access-etoilewebdesign-com/#post-15136722)
 * Status: not a support question