Support » Plugin: Site Reviews » Cannot access error

  • Resolved romanstarke

    (@romanstarke)


    I don’t see the Site Reviews link in the menu anymore and if I try to access the settings from the plugin-page, I get an Access denied error – as admin.
    I deactivated all plugins – inclusive Site reviews. If I activated this plugin (as first) I also get the error message.

    I updated to the latest WordPress-version, maybe there is some change.

    PHP Version 7.4 OP Cache

    • This topic was modified 3 years, 6 months ago by romanstarke.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    Please make sure that you have not removed the Site Reviews permissions from your administrator role. You can install the Members plugin to check the role permissions.

    Thread Starter romanstarke

    (@romanstarke)

    Got this already installed. Everything is activated for admin-role.

    Plugin Author Gemini Labs

    (@geminilabs)

    What version of Site Reviews is it? Can you access the Site Reviews > Tools page to download the System Info report?

    Thread Starter romanstarke

    (@romanstarke)

    Site Reviews Version 4.7.0
    PHP Version 7.4.3
    MYSQL Version 5.7.25

    Cannot Access the Tools page.

    Some Infos:
    PHP Memory Limit 384M
    PHP Max Script Execute Time 90
    PHP Max Post Size 96M
    PHP MAX Input Vars 1000
    PHP Max Upload Size 12M
    PHP Allow URL fopen Off
    PHP Exif support Yes ( V7.4.)
    PHP IPTC support Yes
    PHP XML support Yes
    PHP cURL On
    Max Nesting Level 64
    Max Time 4 script 60
    Log N/A
    PHP GD bundled (2.1.0 compatible)

    ACTIVE_PLUGINS:

    Adminimize 1.11.7
    All In One WP Security 4.4.4
    Async JavaScript 2.20.03.01
    Autoptimize 2.7.7
    Booking Calendar 9.Business.Medium.SingleSite.8.7.10
    Booking Manager 2.0.16
    Broken Link Checker 1.11.14
    Members 3.1.1
    Ocean Extra 1.6.5
    Ocean Modal Window 1.1.0
    Simple Custom CSS and JS 3.33
    Site Reviews 4.7.0
    The SEO Framework 4.1.1
    Visual Portfolio 2.5.0
    Webcraftic Clearfy – WordPress optimization plugin 1.7.3
    Webcraftic Robin image optimizer 1.4.5
    WPForms Lite 1.6.2.3

    Plugin Author Gemini Labs

    (@geminilabs)

    I would try the following:

    1. Force reset the Site Reviews permissions.

    Use the Code Snippets plugin to add and activate the following snippet, then reload the page. Deactivate the snippet after reloading the page.

    add_action('admin_init', function () {
        if (function_exists('glsr')) {
            glsr('Role')->resetAll();
        }
    });

    2. If that does not not work and you have already tried the Basic Troubleshooting steps (i.e. try deactivating all plugins except for Site Reviews, change the theme to the twentytwenty theme, and see if and Site Reviews is still causing problems), please delete the plugin and then reinstall it. You will lose your plugin settings, but your reviews will be safe.

    Thread Starter romanstarke

    (@romanstarke)

    Variante 1 did it! Thank you for your very fast help!

Viewing 6 replies - 1 through 6 (of 6 total)
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