Title: Cannot Access Dashboard – Possible Theme Error Last modified: August 30, 2016 --- # Cannot Access Dashboard – Possible Theme Error * [Charleslin](https://wordpress.org/support/users/charleslin/) * (@charleslin) * [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-access-dashboard-possible-theme-error/) * I’ve had my website running for the past year, WP 3.8.x, with the theme TryMee and 4-5 plugins. I’ve never had any issues with it, up until a few days ago. ( while I haven’t change any themes or updated any plugins for a few weeks when the problem occurred) * I started noticing Dashboard was getting slower and slower, to a point where it would take 20-30mins to load a page and sometimes it doesn’t load. While the front end is still perfectly fine. So I left it for a few days, it seemed to have became normal again. * But 2 days later. Same issue occured, and now I can barely access the Dashboard. Sometimes it takes 20-30mins to load a page, sometimes it comes back with 404 error or 500 internal server error after 20-30mins. Or if I choose to edit/add a page, it would load after awhile, then straight away – lost connection. * So here’s a few troubleshooting that I did by myself: - Disable all plugins by itself through phpMyAdmin – nothing - Disable the theme by itself through phpMyAdmin – nothing - Delete and play around with .htaccess – nothing - Disable BOTH plugins and theme through phpMyAdmin – dashboard works perfectly fine - Enable plugins one by one without theme – works fine - Enable theme by itself – dashboard stops working * So after realising it’s the theme that is causing problems, I’ve tried to further troubleshoot: - Install existing version of theme on existing database and WP – freezes on activation - Install newest version of theme on existing database and WP – freezes on activation - Install newest version of theme on existing database and WP – freezes on activation - Install newest version of theme on new database and existing WP – freezes on activation - Install newest version of theme on new database and fresh WP 3.8.5 – freezes on activation - Install newest version of theme on new database and fresh WP 3.8.9 – freezes on activation - Install newest version of theme on new database and fresh WP 4.2.3 – freezes on activation * So now, it seems like whatever I do, I cannot even install ANY version of TryMee theme on ANYTHING. And this issue has just came out of nowhere. * I had enabled the debug log, there are only notices, no fatal errors. * Does anyone have any suggestions to why I can’t even install this theme? I noticed on the themeforest website, a couple of people are having the same issue too. * Thanks Viewing 8 replies - 1 through 8 (of 8 total) * [Colin McDermott](https://wordpress.org/support/users/woodsandhillsplc/) * (@woodsandhillsplc) * [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-access-dashboard-possible-theme-error/#post-6390285) * This theme is 4 years old now, quite a long time in the WordPress world… * As it is a premium theme, you should consider using their support system, there should be details here: * [http://themeforest.net/item/trymee-premium-responsive-corporate-theme/2361900](http://themeforest.net/item/trymee-premium-responsive-corporate-theme/2361900) * Thread Starter [Charleslin](https://wordpress.org/support/users/charleslin/) * (@charleslin) * [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-access-dashboard-possible-theme-error/#post-6390303) * I know it is old, but it was working perfectly fine and out of nowhere, it just stopped.. * And yeah, I have sent through a support ticket, but I’m hoping someone else here can come up with solution quicker than their support… * [Colin McDermott](https://wordpress.org/support/users/woodsandhillsplc/) * (@woodsandhillsplc) * [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-access-dashboard-possible-theme-error/#post-6390311) * It sounds like you have identified the problem as the theme bug/comparability issues… let’s hope their support comes up with a solution. * Thread Starter [Charleslin](https://wordpress.org/support/users/charleslin/) * (@charleslin) * [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-access-dashboard-possible-theme-error/#post-6390313) * But what I don’t understand is… Why the theme was working perfectly fine, for over a year. Then suddenly, it just stops. And it didn’t just stop on my existing website. I can’t even install it onto ANY other WP sites/versions… * [IntroNichola](https://wordpress.org/support/users/intronichola/) * (@intronichola) * [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-access-dashboard-possible-theme-error/#post-6390347) * Hi! * I am having trouble accessing my dashboard, when I sign in it comes up with a fatal error message which I am unsure of (pasted below). * Fatal error: Call to undefined function doing_action() in /home/content/75/9788175/ html/wp-content/plugins/google-analytics-for-wordpress/admin/class-admin.php on line 616 * I haven’t upload any plugins for months and the plugin mentioned on the error message has been on the site for nearly a year so I don’t understand why this would affect the website? Also, I had an email through to say that my site had been updated, not sure if this has something to do with the reason I cant access my dashboard? It is really important that I can access the dashboard as I update new posts onto the website every day, so this is having a major impact on business! * If anyone could help that would be great! * Thread Starter [Charleslin](https://wordpress.org/support/users/charleslin/) * (@charleslin) * [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-access-dashboard-possible-theme-error/#post-6390350) * The website being automatically updated might have something to do with it, clashing with your plugin? * It’s best if you turn off all your plugins via FTP or phpMyAdmin, then try enabling everything except that plugin to see if your website functions. * And I guess when you do find out it’s the plugin that is causing issues, you can either delete it or find a substitute or something.. * [IntroNichola](https://wordpress.org/support/users/intronichola/) * (@intronichola) * [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-access-dashboard-possible-theme-error/#post-6390353) * Thank you for the response, * Is there any way I can do this without having to go into the dashboard? As when I press ‘log in’ its just a white page with that error message on and I can’t seem to get off the page. I have tried loading up my website then pressing dashboard and my account on my website but the same page appears. * I aren’t sure what FTP or phpMyAdmin are, so if you could explain these then that would be great! I have to sign into an admin account, mentioned above, not sure if that’s the same thing as the phpMyAdmin? * Thread Starter [Charleslin](https://wordpress.org/support/users/charleslin/) * (@charleslin) * [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-access-dashboard-possible-theme-error/#post-6390354) * Try this 🙂 * [https://perishablepress.com/quickly-disable-or-enable-all-wordpress-plugins-via-the-database/](https://perishablepress.com/quickly-disable-or-enable-all-wordpress-plugins-via-the-database/) Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Cannot Access Dashboard – Possible Theme Error’ is closed to new replies. ## Tags * ["500 internal server error"](https://wordpress.org/support/topic-tag/500-internal-server-error/) * [can't access](https://wordpress.org/support/topic-tag/cant-access/) * [dashboard](https://wordpress.org/support/topic-tag/dashboard/) * [freeze](https://wordpress.org/support/topic-tag/freeze/) * [theme error](https://wordpress.org/support/topic-tag/theme-error/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 8 replies * 3 participants * Last reply from: [Charleslin](https://wordpress.org/support/users/charleslin/) * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-access-dashboard-possible-theme-error/#post-6390354) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics