Support » Fixing WordPress » Cannot access dashboard

  • alandalive


    Hi there,

    My dashboard has suddenly disappeared and I cannot access any content or make any changes.

    Please HELP ASAP


    The page I need help with: [log in to see the link]

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  • Vlad T


    Hi, @alandalive

    Try manually deactivating your plugins using one of the two methods listed below, without any Dashboard access required.
    (also described here). If that resolves the issue, reactivate each one individually until you find the cause.

    1. Reset your plugins folder via FTP or the file manager provided in your host’s control panel. This method preserves plugin options but requires plugins be manually reactivated.

    • Navigate to the wp-contents folder
    • Rename the folder plugins in it to plugins.hold
    • Go to Dashboard > Plugins and you’ll see all “missing” plugins have been disabled.
    • Then, rename plugins.hold back to plugins and activate in Dashboard > Plugins all the plugins except the one causing troubles

    2. Use phpMyAdmin to deactivate all plugins.

    • In the table wp_options, under the option_name column find the active_plugins field. (Note: The table prefix of wp_ may be different if you changed it when installing)
    • On this row, change the option_value field to: a:0:{}. Save the changes and this will deactivate all plugins.
    • Then from Dashboard > Plugins you need to reactivate all plugins, except the one causing you troubles

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Hope this helps,
    Kind regards!

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