Title: Cannot access dashboard
Last modified: August 22, 2016

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# Cannot access dashboard

 *  [Paul](https://wordpress.org/support/users/pchild1/)
 * (@pchild1)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/cannot-access-dashboard-24/)
 * Hi,
 * I’m trying to log in to my site – danielchisholm.co.uk – and when I get to the
   dashboard login screen, I type in the details and when it begins to load, instead
   of loading the dashboard, it refreshes the login page. This is different to if
   I get the username or password wrong, in which case the dialogue box shakes and
   some red text comes up informing that it was mistyped, which confirms that incorrect
   login info is not the issue.
 * Strangely I can log in on Firefox, but Chrome, Safari and IE will all share the
   above issue.
 * Does anyone know why this might be?
 * Thanks in advance…

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [mtedwards](https://wordpress.org/support/users/mtedwards/)
 * (@mtedwards)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/cannot-access-dashboard-24/#post-5851651)
 * HI [@paul](https://wordpress.org/support/users/paul/), I don’t really have an
   answer to why this happens, but I have had it a few times on certain times.
 * I have found that when I get to the login page it adds the incorrect redirect(
   maybe just with out the www).
 * Try when you get to the login page:
 * `http://www.danielchisholm.co.uk/wp-login.php?redirect_to=http%3A%2F%2Fdanielchisholm.
   co.uk%2Fwp-admin%2F&reauth=1`
 * remove the redirect etc and reload the page so you are
 * `http://www.danielchisholm.co.uk/wp-login.php`
 * And try login in there?
 *  Thread Starter [Paul](https://wordpress.org/support/users/pchild1/)
 * (@pchild1)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/cannot-access-dashboard-24/#post-5851652)
 * Thanks, that worked! 🙂
 * Still quite annoying that I have to do this, but at least I now know I can access
   the dashboard when I like.
 * Thanks again for your help, and if you ever find out what’s affecting the redirect,
   let me know!
 *  [mtedwards](https://wordpress.org/support/users/mtedwards/)
 * (@mtedwards)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/cannot-access-dashboard-24/#post-5851654)
 * No problems.
 * I would try updating the WordPress Address (url) and the Site Address (url) under
   Settings > General to make sure they match your actual site url, they might be
   missing the ‘www’ there.
 * Hope that helps.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cannot access dashboard’ is closed to new replies.

## Tags

 * [admin](https://wordpress.org/support/topic-tag/admin/)
 * [back-end](https://wordpress.org/support/topic-tag/back-end/)
 * [block](https://wordpress.org/support/topic-tag/block/)
 * [browser](https://wordpress.org/support/topic-tag/browser/)
 * [dashboard](https://wordpress.org/support/topic-tag/dashboard/)
 * [in](https://wordpress.org/support/topic-tag/in/)
 * [locked](https://wordpress.org/support/topic-tag/locked/)
 * [log](https://wordpress.org/support/topic-tag/log/)
 * [login](https://wordpress.org/support/topic-tag/login/)
 * [out](https://wordpress.org/support/topic-tag/out/)
 * [wp-admin](https://wordpress.org/support/topic-tag/wp-admin/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [mtedwards](https://wordpress.org/support/users/mtedwards/)
 * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/cannot-access-dashboard-24/#post-5851654)
 * Status: not resolved

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