Support » Plugin: Wordfence Security - Firewall & Malware Scan » cannont connect to wordfence servers

  • Resolved taudronis

    (@taudronis)


    I haven’t been able to connect to the wordfence servers for a couple of days, and now my website shows PORN!!! PLEASE HELP! Sent in the diagnostic data with this user name

    The page I need help with: [log in to see the link]

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  • Hey @taudronis,

    I’m sorry to hear that you’ve run into this.

    I don’t see anything glaring in the Diagnostics, nor do I see the porn you’ve mentioned. But, if it is there it means the site has been compromised. I’d suggest immediately changing all passwords including WordPress, sFTP, database, and hosting control panel. The guide below may help you clean the site. However, if you’re not comfortable with this, or the infection returns I’d suggest getting with a professional hack repair service to have the site cleaned, and the point of entry patched.

    https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/

    Once this is taken care of if you’re still having problems connecting to our servers, please let us know.

    Thanks,

    Gerroald

    Hey @taudronis,

    We haven’t heard back from you in a while, so I’ve gone ahead and marked this thread as resolved.

    Please feel free to open another thread if you’re still having issues with Wordfence.

    Thanks,

    Gerroald

Viewing 2 replies - 1 through 2 (of 2 total)
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