Support » Plugin: Mollie Payments for WooCommerce » Cancelled order jumps to pending

  • Resolved lisastrauss

    (@lisastrauss)


    Hi!
    When we cancel a Klarna pay later order, it is getting the status cancelled, the order is cancelled in Mollie and right after the order jumps back to pending payment in Woocommerce and we have to manually cancel it again. Why is this the case and can we somehow prevent this?
    Best,
    Lisa

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Inpsyde Niklas

    (@niklasinpsyde)

    Hi @lisastrauss,

    We are working to resolve this behavior for our next update.
    In the meantime, you can work around this behavior by changing the Order status after cancelled payment setting in the Mollie advanced settings to Cancelled:
    /wp-admin/admin.php?page=wc-settings&tab=mollie_settings&section=advanced

    When you manually cancel the order from the status “Pending payment” for example, then our order cancellation logic will trigger when it should not. This can cause the order to go back to the status “Pending payment”.

    Kind regards,
    Niklas

    Thread Starter lisastrauss

    (@lisastrauss)

    Hi Niklas,

    thank you so much!

    Best,
    Lisa

    Plugin Support Andreas W.

    (@aweissinpsyde)

    closed because of inactivity

Viewing 3 replies - 1 through 3 (of 3 total)
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