Support » Plugin: WooCommerce » Cancelled Order Error

  • Hi everyone,

    The website is http://www.swjoyoflife.com

    During the last 2 month, somehow when customers place orders and paid successful, the money is received in Paypal. But then we would get emails on customer cancelled orders. We first thought the customers really wanted to cancel and refunded the money through Paypal immediately. Then we realized this is happening all too often with every single order. So we emailed cusotmers individually and everyone said they never intended to cancel anything, not sure why it shows cancelled on our end in the E-Commerce system.

    Just wondering if anyone else had the same issue?

    Thanks a million!

    • This topic was modified 6 years, 10 months ago by jzhu5.
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