Support » Plugin: Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions » Cancelled memberships still charging in Stripe

  • Cancelled memberships are still being still charged in Stripe. Also If a customer upgrades their plan it adds a new subscription but keeps the old one active. Integration all looks fine, webhook up and working. Payments and new subs working fine.

    There are even invoices added to the orders tab for these payments, even though there is no matching subscription on the wordpress side.

    • This topic was modified 3 months, 2 weeks ago by Sam Pryor.
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  • Plugin Author Andrew Lima

    (@andrewza)

    Hi @sampryor,

    I’m sorry to hear about the issue you are facing with Stripe. This issue seems to be specific to your site and I do understand that it’s frustrating as payments is a crucial part to any membership site. I would like to help resolve this for you through the correct channels.

    I haven’t been able to find any tickets with your username for Paid Memberships Pro. Please feel free to open a new ticket on WordPress.org, or if you have a paid account you may reach out to our support on our website.

    • This reply was modified 3 months, 2 weeks ago by Andrew Lima. Reason: Typo in URL
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