Cancelled membership in Paypal still active

  • Resolved steheap

    (@steheap)


    5 years, 10 months ago

    I set up my first installation with the plugin yesterday and have had several successful sign-ups for my premium content. I had one member contact me to say that his payment had been cancelled but he was still able to see the premium content. Paypal Express shows him as having created and then cancelled a recurring payment. However the members page of the plugin shows “success” for the payment and he is still an active member.

    He wants to subscribe and I have asked him to try again, but I do wonder if I need to manually delete him as a member first.

    Steve

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    5 years, 10 months ago

    Hi Steve,

    Thank you for using Paid Memberships Pro.

    This sounds like it could be an IPN issue with your site and PayPal, please can you work through this guide – https://www.paidmembershipspro.com/troubleshooting-paypal-ipn-issues-with-paypal-express-paypal-standard-or-paypal-website-payments-pro/

    I hope this helps get you started.

    Thread Starter steheap

    (@steheap)

    5 years, 10 months ago

    Thanks. This has been the only failure in about 14 successful registrations, so I will put it down to human error perhaps! I downgraded the user manually in the admin site and then removed them, so he is going to try again.
    Once the recurring payment is set up, does Paypal just process those automatically – ie is there an interaction with my site each month for each person or that occurs just at sign up or cancellation?

    And a second question if I may. I’ve signed up to Stripe. Can I change my payment gateway now to Stripe and avoid disrupting the ongoing payments from members that have already signed up?

    Steve

    • This reply was modified 5 years, 10 months ago by steheap.
    Plugin Author Andrew Lima

    (@andrewza)

    5 years, 9 months ago

    Thanks for the feedback Steve, there will be an interaction between your site and payment gateway every time a member payment is processed. This includes for recurring payments, and orders should be created for all recurring orders.

    You are able to change to Stripe, users that are ‘tied’ to PayPal will still be billed as the payment gateway handles the payments. However, when cancelling there may be an error of “unable to find the subscription” and the user’s membership will be removed but their subscription might still exist in PayPal and an admin would need to manually remove this subscription or the user would need to login to their PayPal account and cancel this future payment.

    You are able to offer PayPal and Stripe at checkout with the following guide – https://www.paidmembershipspro.com/offer-multiple-payment-methods-increase-conversions/

    I hope this helps clear things up.

Viewing 3 replies - 1 through 3 (of 3 total)

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