Support » Plugin: Paid Memberships Pro - Payfast Gateway Add On » Cancellation not working on PayFast end

  • Resolved Nicola Tweed



    When someone cancels their Paid Membership Pro membership, it cancels fine on the website, however, it doesn’t cancel on the PayFast end.

    We run into this issue/receive this error email

    There was an error canceling the subscription for user with ID=146. You will want to check your payment gateway to see if their subscription is still active.

    Error: Length Required

    Please can you assist?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Andrew Lima


    Hi @nicola-tweed

    Thank you for using Paid Memberships Pro – PayFast Gateway Add On.

    We are aware of this issue and investigating this with high priority, I apologize for the inconvenience caused by this.

    I’ll revert back as soon as I possibly can.

    Plugin Author Andrew Lima


    We’ve just released version 1.1 which should resolve this issue @nicola-tweed, please can you update and let me know if you are still experiencing cancellation issues.

    Thread Starter Nicola Tweed


    Great, thank you so much – I really appreciate it.

Viewing 3 replies - 1 through 3 (of 3 total)
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