cancellation due to expired payment vs real cancellation of registration

  • Resolved eddypiv

    (@eddypiv)


    2 years, 6 months ago

    Hi,

    We experience that people sometimes do not react timely on the Mollie payment screen (or just escape the screen), and the payment gets rejected because of that. No problem. Usually they try again and succeed in 2nd instance.

    But, the expiration or escape from the payment screen seems to be handled just like an intended cancellation of a previously successful registration.
    An email is sent out that the registration was cancelled. This leads to confusion as in 2nd instance it was successful.

    Is there a way to differentiate between these 2 events, and send out different emails?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Stonehenge Creations

    (@duisterdenhaag)

    2 years, 6 months ago

    Hi Eddy,
    There is a toggle in the settings page to solve exactly this issue/confusion.

    See these two screen shots of the Dutch and English settings page.
    Dutch: https://pasteboard.co/4AaFTYxe6ryF.png
    English: https://pasteboard.co/Pc7T86BmjTLS.png

    As the help text indicates, this toggle will prevent Events Manager from sending the Cancelled Reservation email based on the payment status only.

    Please check if your toggle set been set to “No” in
    Events > Payment Gateways > Mollie > Settings.

    Plugin Author Stonehenge Creations

    (@duisterdenhaag)

    2 years, 6 months ago

    Usually they try again and succeed in 2nd instance.

    That second instance is technically a new booking.

    Setting the toggle to “No” will mark the first instance (booking) as “cancelled” in your Admin, but does not send out the Booking Cancelled Email for that booking ID.

    When your customer initiates a second try, Events Manager will always create a new booking.

    All these transactions are displayed in the Events Manager Transactions Table and the Transaction ID’s correspond to the ones in your Mollie Dashboard.

    Kind regards,
    Patrick.

Viewing 2 replies - 1 through 2 (of 2 total)
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