Title: Cancellation
Last modified: September 29, 2026

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# Cancellation

 *  [nejc3](https://wordpress.org/support/users/nejc3/)
 * (@nejc3)
 * [1 day, 4 hours ago](https://wordpress.org/support/topic/cancellation-5/)
 * Hello,
 * one more question. When I try to cancel a booking, it redirects me to the homepage
   with URL “[https://example.com/?robina-sample-cancel-link&#8221](https://example.com/?robina-sample-cancel-link&#8221);.
   Is this correct, or did I set up something incorrectly?
 * Thank in advance!

Viewing 1 replies (of 1 total)

 *  Plugin Author [igor800](https://wordpress.org/support/users/igor800/)
 * (@igor800)
 * [16 hours, 31 minutes ago](https://wordpress.org/support/topic/cancellation-5/#post-19032911)
 * Hi [@nejc3](https://wordpress.org/support/users/nejc3/) ,
 * Your setup is fine – that URL comes from a **test email**, not a real one.
 * When you send yourself a test email from **Robina → Notifications**, the placeholders
   are filled with sample values (a fictional customer name, service, date, etc.),
   and `{cancel_url}` is a placeholder that just lands on your homepage. It’s there
   so you can see the layout without needing a real booking.
 * When a **real** booking is made, the confirmation email carries a unique cancellation
   link with a token for that specific booking, and clicking it opens Robina’s cancellation
   page as expected.
 * To see it in action: make a booking on your site with your own email (or any 
   address you can check), then click the “Cancel this booking” link in that confirmation–
   you’ll land on the real cancellation page.
 * I’ll make the test email clearer in the next update so this is easier to tell
   apart. Thanks for flagging it!

Viewing 1 replies (of 1 total)

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## Tags

 * [cancellation](https://wordpress.org/support/topic-tag/cancellation/)

 * 1 reply
 * 2 participants
 * Last reply from: [igor800](https://wordpress.org/support/users/igor800/)
 * Last activity: [16 hours, 31 minutes ago](https://wordpress.org/support/topic/cancellation-5/#post-19032911)
 * Status: not resolved