Title: Canceled subscription without user interaction?
Last modified: January 5, 2024

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# Canceled subscription without user interaction?

 *  Resolved [jllbmedia](https://wordpress.org/support/users/jllbmedia/)
 * (@jllbmedia)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/canceled-subscription-without-user-interaction/)
 * Has anyone had issues with a membership “daily subscription” (renews indefinitely)
   using RCP with Stripe in a live account being canceled without being requested
   by the user? The credit card is approved and charged, the new subscription is
   created/renewed, and it shows as active. After a few minutes, we receive a notification
   that the user has requested the cancelation of the subscription. I am a web developer
   for the site, and I am testing a live account with my credit card. Obviously,
   I am not requesting the account to be canceled.
 * I am using the Free version of the Restrict Content Pro plugin, and Stripe.
 * Please let me know any suggestions. Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [jkleinithemes](https://wordpress.org/support/users/jkleinithemes/)
 * (@jkleinithemes)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/canceled-subscription-without-user-interaction/#post-17345245)
 * Hi. It sounds like RC and Stripe are not communicating back and forth. After 
   clicking the “Set up Stripe and Subscribe” or the “Set up payment gateway” button
   in your RC settings at Restrict Content > Settings > Payments, did you add the
   RC webhook and add the 6 events to the webhook so that the two systems can talk
   back and forth.
 * See: [https://restrictcontentpro.com/knowledgebase/getting-started-with-restrict-content-3-0/](https://restrictcontentpro.com/knowledgebase/getting-started-with-restrict-content-3-0/)
   and here for specific information about the webhook and events: [https://restrictcontentpro.com/knowledgebase/stripe/](https://restrictcontentpro.com/knowledgebase/stripe/)
 *  Thread Starter [jllbmedia](https://wordpress.org/support/users/jllbmedia/)
 * (@jllbmedia)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/canceled-subscription-without-user-interaction/#post-17345330)
 * Yes I have after I opened the ticket, and that seems to do the work. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Canceled subscription without user interaction?’ is closed to new replies.

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## Tags

 * [cancelation](https://wordpress.org/support/topic-tag/cancelation/)
 * [subscription](https://wordpress.org/support/topic-tag/subscription/)

 * 2 replies
 * 2 participants
 * Last reply from: [jllbmedia](https://wordpress.org/support/users/jllbmedia/)
 * Last activity: [2 years, 5 months ago](https://wordpress.org/support/topic/canceled-subscription-without-user-interaction/#post-17345330)
 * Status: resolved