Title: Cancel Url
Last modified: August 27, 2020

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# Cancel Url

 *  Resolved [mrwilds](https://wordpress.org/support/users/mrwilds/)
 * (@mrwilds)
 * [5 years, 12 months ago](https://wordpress.org/support/topic/cancel-url-3/)
 * I received this message from Stripe due to the payment processor not functioning
   on my donation page.
 * “I just would like to touch base with you on the issue that you’ve raised via
   chat earlier regarding an error in processing a payment.
 * As already mentioned, there was an error with the URL. You can also validate 
   the error directly from your dashboard under the “response body section” using
   the link below:
 * [https://dashboard.stripe.com/logs/req_antbmJn6VC6rZb](https://dashboard.stripe.com/logs/req_antbmJn6VC6rZb)
 * Saying this, it looks like this error occured because the cancel URL specified
   is not a valid URL. I suggest you provide the correct “cancel URL” for this. 
   Please reach out your website creator– GiveWP to update this.
 * I wish I could be of a bit more help here but to make it a little easier for 
   you, I’ve researched their support contact information which you can see below:
 * [https://givewp.com/contact-us/&#8221](https://givewp.com/contact-us/&#8221);
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcancel-url-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Rick Alday](https://wordpress.org/support/users/mrdaro/)
 * (@mrdaro)
 * [5 years, 12 months ago](https://wordpress.org/support/topic/cancel-url-3/#post-13329165)
 * Hi [@mrwilds](https://wordpress.org/support/users/mrwilds/)
 * Glad you reached out here.
 * Our plugin does not generate a “Cancel URL” but I noticed that you are using 
   another Stripe payments plugin. If you deactivate it, does the problem persist?
 * Also, have you set up all GiveWP required pages under Donations -> Settings -
   > General? (Sucess Page, Failed Donation Page, Donation History Page).
 *  Thread Starter [mrwilds](https://wordpress.org/support/users/mrwilds/)
 * (@mrwilds)
 * [5 years, 12 months ago](https://wordpress.org/support/topic/cancel-url-3/#post-13329223)
 * Yes I set up everything. I will try to deactivate the other plugin and see what
   happens.
 *  [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/cancel-url-3/#post-13352438)
 * Hey [@mrwilds](https://wordpress.org/support/users/mrwilds/),
 * Have you had the chance to deactivate the other plugin to see if it fixes the
   issue?
 * If you are still facing issues, do not hesitate in replying back here and we’ll
   happily help you! 🙂
 * Looking forward to helping you get to the bottom of this!
 *  Thread Starter [mrwilds](https://wordpress.org/support/users/mrwilds/)
 * (@mrwilds)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/cancel-url-3/#post-13352456)
 * Thanks for reaching out. I deactivated the other plugin. I’m still experiencing
   the same problem. It shows that my account cannot take live charges.
 *  [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/cancel-url-3/#post-13387961)
 * Hey [@mrwilds](https://wordpress.org/support/users/mrwilds/),
 * So it means that your Stripe account is still not active. You need to navigate
   to Stripe’s dashboard and activate your account there, so you can receive live
   donations.
 * Possibly you’ll need to send them documents and they will activate your account.
   After that, you’ll need to connect your Stripe account under Donations > Settings
   > Payment Gateways > Stripe
 * Please let us know if you have further questions on this or need any additional
   assistance!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cancel Url’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
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## Tags

 * [CANCEL URL](https://wordpress.org/support/topic-tag/cancel-url/)

 * 5 replies
 * 3 participants
 * Last reply from: [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/cancel-url-3/#post-13387961)
 * Status: resolved