Support » Fixing WordPress » Cancel Url

  • mrwilds

    (@mrwilds)


    I was told there was an error with the cancel URL on my donation page because it is not a valid URL. How do I update this?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    What plugin are you using to handle donations?

    mrwilds

    (@mrwilds)

    Thanks for the reply. I believe it’s GiveWP.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    I recommend asking at https://wordpress.org/support/plugin/give/#new-post so the plugin’s developers and support community can help you with this.

    Matt Cromwell

    (@webdevmattcrom)

    @mrwilds — our Support Team at GiveWP definitely can help you, but we don’t have a “Cancel URL” within our plugin, so in order for us to help in our support forum, please provide us with a bit more information, like links to your page so we can see the problem live, what steps you take that result in that error, etc. The more information you can provide us in our forum the better.

    Thanks!

    mrwilds

    (@mrwilds)

    Hi Matt,
    This is the response I got from Stripe because the payment processor was not functioning. I hope this helps in some way.

    “I just would like to touch base with you on the issue that you’ve raised via chat earlier regarding an error in processing a payment.

    As already mentioned, there was an error with the URL. You can also validate the error directly from your dashboard under the “response body section” using the link below:

    https://dashboard.stripe.com/logs/req_antbmJn6VC6rZb

    Saying this, it looks like this error occured because the cancel URL specified is not a valid URL. I suggest you provide the correct “cancel URL” for this. Please reach out your website creator– GiveWP to update this.

    I wish I could be of a bit more help here but to make it a little easier for you, I’ve researched their support contact information which you can see below:

    https://givewp.com/contact-us/”

    Matt Cromwell

    (@webdevmattcrom)

    Would you mind putting that in our forum? Responses here can get very easily overlooked:
    https://wordpress.org/support/plugin/give/

Viewing 6 replies - 1 through 6 (of 6 total)
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