Title: Cancel Subscription Error
Last modified: August 21, 2016

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# Cancel Subscription Error

 *  [kliebes](https://wordpress.org/support/users/kliebes/)
 * (@kliebes)
 * [12 years ago](https://wordpress.org/support/topic/cancel-subscription-error/)
 * After signing up a member to a plan successfully, I am seeing the following error
   when trying to cancel the members subscription when trying to cancel the subscription
   through PMPro.
 * Fatal error: Call to undefined method Stripe_List::retrieve() in /nas/wp/www/
   mycustomwebsite/wp-content/plugins/paid-memberships-pro/classes/gateways/class.
   pmprogateway_stripe.php on line 379
 * Any help is appreciated.
 * Thanks,
    Shawn
 * [https://wordpress.org/plugins/paid-memberships-pro/](https://wordpress.org/plugins/paid-memberships-pro/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [kliebes](https://wordpress.org/support/users/kliebes/)
 * (@kliebes)
 * [12 years ago](https://wordpress.org/support/topic/cancel-subscription-error/#post-4834670)
 * A little more detail for you here, realized I was a little light above. I’m running
   the most recent version of PMPro I could get my hands on (just downloaded it 
   2 days ago), and am using Stripe for payments, and am running the most recent
   version of the Stripe API
 * I have verified that the subscription is created successfully in the stripe dashboard
   when being created or updated using PMPro’s out of the box pages. It’s just when
   I go to cancel the subscription using the out of the box cancel page that I get
   the error above.
 * Apologies if I left out anything else that is obviously relevant.
 * Thanks,
    Shawn
 *  Plugin Author [Jason Coleman](https://wordpress.org/support/users/strangerstudios/)
 * (@strangerstudios)
 * [12 years ago](https://wordpress.org/support/topic/cancel-subscription-error/#post-4834756)
 * Hi, Shawn. Thanks for the heads up. I’m going to be testing this on our dev setups.
   In a recent version of PMPro, we updated the version of the Stripe library included
   with the plugin. It’s possible there is an issue here.
 * I will let you know what we find or if we have any other questions that will 
   help us sort this out for you and others who might be experiencing the same thing.
 *  [danatwaynest](https://wordpress.org/support/users/danatwaynest/)
 * (@danatwaynest)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/cancel-subscription-error/#post-4834818)
 * I want to cancel my membership but I have no idea how. I just got an email saying
   it was going to be upgraded automatically and I do not want that to happen. Help!!!!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cancel Subscription Error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/paid-memberships-pro_f1dacb.svg)
 * [Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions](https://wordpress.org/plugins/paid-memberships-pro/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paid-memberships-pro/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paid-memberships-pro/)
 * [Active Topics](https://wordpress.org/support/plugin/paid-memberships-pro/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paid-memberships-pro/unresolved/)
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 * 3 replies
 * 3 participants
 * Last reply from: [danatwaynest](https://wordpress.org/support/users/danatwaynest/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/cancel-subscription-error/#post-4834818)
 * Status: not resolved