Title: Cancel Subscription
Last modified: August 16, 2023

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# Cancel Subscription

 *  [anonymausss](https://wordpress.org/support/users/anonymausss/)
 * (@anonymausss)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/cancel-subscription-9/)
 * Hi,
 * So basically after a customer cancels their subscription on my website. PayPal
   still makes the recurring payment, eventhough it is canceled…
 * Could you tell me if this is a common problem, or the customer only is able to
   cancel via their PayPal account.

Viewing 1 replies (of 1 total)

 *  Plugin Support [Alberto Ruggiero](https://wordpress.org/support/users/witcher83/)
 * (@witcher83)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/cancel-subscription-9/#post-16979378)
 * Hello [@anonymausss](https://wordpress.org/support/users/anonymausss/) ,
 * this means that the IPN Webhook is not set up properly and your site is not communicating
   with the PayPal Platform.
 * Try to review your PayPal settings according to this guide [https://woocommerce.com/document/paypal-standard/#paypal-ipn-url](https://woocommerce.com/document/paypal-standard/#paypal-ipn-url)

Viewing 1 replies (of 1 total)

The topic ‘Cancel Subscription’ is closed to new replies.

 * ![](https://ps.w.org/yith-woocommerce-subscription/assets/icon-128x128.gif?rev
   =3146401)
 * [YITH WooCommerce Subscription](https://wordpress.org/plugins/yith-woocommerce-subscription/)
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 * [Active Topics](https://wordpress.org/support/plugin/yith-woocommerce-subscription/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/yith-woocommerce-subscription/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Alberto Ruggiero](https://wordpress.org/support/users/witcher83/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/cancel-subscription-9/#post-16979378)
 * Status: not resolved