Title: Canada: Postcode not found
Last modified: August 7, 2017

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# Canada: Postcode not found

 *  Resolved [webworksok](https://wordpress.org/support/users/webworksok/)
 * (@webworksok)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/canada-postcode-not-found/)
 * Hello!
    I’ve got an issue with the DHL WooCommerce Shipping Method plugin (Basic)
   when shipping to Canada. The plugin sends a DHL REQUEST with the following section“
   to”:
 *  <To>
    <CountryCode>CA</CountryCode> <Postalcode>M4B</Postalcode> </To>
 * and gets the DHL RESPONSE:
 * <ConditionCode>3024</ConditionCode>
    <ConditionData>Postcode not found. Expected
   formats: <country specific post code format></ConditionData>
 * although the postcode “M4B” is correct for Canada.
    Please help me to resolve
   the issue.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [webworksok](https://wordpress.org/support/users/webworksok/)
 * (@webworksok)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/canada-postcode-not-found/#post-9389568)
 * I resolved the problem, just in case if someone gets the same issue:
    the postcode“
   M4B” is incomplete. The correct code should be like this “M4B 1H”, for example.
    -  This reply was modified 8 years, 9 months ago by [webworksok](https://wordpress.org/support/users/webworksok/).
 *  [xadapter](https://wordpress.org/support/users/xadapter/)
 * (@xadapter)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/canada-postcode-not-found/#post-9391643)
 * [@webworksok](https://wordpress.org/support/users/webworksok/)
 * Hi,
 * Yes the postal code provided was incomplete, postal codes are minimum 4 digits
   or 5-6 characters.
 * Regards,
    Lorenzo Team xadapter

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Canada: Postcode not found’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/dhl-woocommerce-shipping-method_0d5380.
   svg)
 * [DHL WooCommerce Shipping Method](https://wordpress.org/plugins/dhl-woocommerce-shipping-method/)
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 * [Support Threads](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/)
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 * 2 replies
 * 2 participants
 * Last reply from: [xadapter](https://wordpress.org/support/users/xadapter/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/canada-postcode-not-found/#post-9391643)
 * Status: resolved